Abdussami Khan

Education

• D.B.A. - Doctor of Business Administration in Management, Argosy University
• M.B.A. - Master of Business Administration, University of Phoenix-Wyoming

Courses Taught

​MGMT 461 – Global Project Management

MGMT 492 – Information Systems Project Management

MGMT 500 – Management and Research Foundations

MGMT 531 – Information Systems Project Management

PMGT 611 – Anatomy of Project Organizations

PMGT 612 – Leading Projects across Cultural, Corporate and International Boundaries

PMGT 613 – Assessing & Managing Project Risk

Professional Experience

PROFILE

A highly motivated, results-focused Information Technology Manager with more than 20 years of experience with strong background and knowledge leading high performance teams providing value to the customers from the get-go. Possess strong leadership, team collaboration, and successful team building capabilities along with strong technical, communication, and customer service skills. Resourceful and creative problem solver with proven ability to bring quick resolution to challenging situations as well as building lasting relationships with vendors, stakeholders, clients, and customers.

PROFESSIONAL EXPERIENCE

TEKsystems, Global Services. Orlando, Florida

IT Delivery Manager II, Continuous Testing Practice (CT) & Core Dev (CD) – (Dec. 2016 – Present)

As a Delivery Manager of IT, I serve as the primary engagement point of contact and resource manager to oversee overall software delivery and performance in financial, data, entertainment, and Ad technology lines of business in Agile, waterfall and hybrid methodologies.

Ad-Tech & Entertainment Lines of Business

• Oversee and manage development team skilled in REACT, GraphQL, full stack Java, Python, Automation framework with Selenium, API, and microservices running on AWS cloud platforms.
• Partner and collaborate with sales and delivery teams to deliver value to the customers building Ad- tech and Ad-experience running on leading premium streaming services offering live and on demand content.
• Collaborate with multi-functional business partners, technical program team managers, product managers, designers, developers, SDETs, and cloud engineers in open and innovative environment.
• Advocate out of the box thinking, value driven approach for the client, and innovative ideas for testing and development practices.
• Oversees engagement schedule and budget. Evaluate and mitigate overall engagement risk/issue management.
• Ensures consistent quality and delivery by enforcing Vendor best practices.
• Communicates regularly with the client leadership and management to ensure ongoing customer satisfaction and value driven deliverables.

Financial & Data Lines of Business

• Engage with the client to assist with the implementation of a continuous testing team to help with creating an efficient automated testing roadmap to perform end to end (E2E) and performance testing in the delivery pipeline to support continuous delivery and continuous integration (CICD).
• Identify the gaps and the way forward strategy for DevOps and DevSecOps folks aligned with continuous testing of multiple application integration.
• Supported the team who was skilled in Java, Jenkins, Selenium and LoadRunner to implement CICD strategy.
• Ensured E2E testing covered through automation and identified configuration and build issues.
• Eventually became self-sufficient through people, process, and technology/training.
• Supported a large team of resources to migrate data using ETL to large scale custom product to streamline the business functionality of the anti-money laundering (AML) line of business.
• Developed a team where the client lacked resources with technical and functional knowledge to deliver a mature testing framework that could support future demand and support business solutions leveraged by the operational value stream.

Arthrex, Inc., Naples, Florida

Software Quality Assurance Supervisor/Project Manager– (Apr. 2015 – Dec. 2016)

As a Software Quality Assurance (SQA) Supervisor I provided leadership and direction for all SQA functions performed by contractors and employees. Support business process end to end testing in Waterfall and Agile, Software Development Lifecycle (SDLC). Collaborate with SAP CoE, Oracle CoE, CRM, SalesForce.com, Quality Management Systems (QMS), and .NET teams to support testing activities for out of the box and custom developed solution deliveries. Collaborate with the Computer Systems Validation (CSV) team, Business Relationship Management (BRM) teams in gathering requirements by attending business meetings, software evaluation, test planning, test execution, meeting PMO gates to successfully meet the project milestones and deliverables.

• Responsible for management of 60 contractors, consultants and onsite/offshore managers and supervisors supporting SAP, HCM, Success Factors, BASIS, , custom developed .NET applications, CRM, QMS, CAPA, and Integration of bolt-on applications.
• Manage offshore/onshore testing teams in US, EMEA, and APAC locations delivering SAP and custom developed solutions to surgeons treat their patient better.
• Totally responsible and accountable for overseeing and developing the test strategy, test plan, testing schedule, setup HP ALM repository, work with the BRM and CSV team members, develop test cases, test case approvals, test case execution, and defect management.
• Fully responsible for selecting vendors, resources, onboarding, security clearance verification, access control and collaboration with the PMO/VMO teams.
• Chairs the weekly change control board (CCB) meetings to provide approvals and justification of tested software.
• Works closely with release management to negotiate timelines and scope for ongoing and upcoming release work.
• Continuously seek to implement process improvements and take action to make processes repeatable and efficient.
• Manage the SQA annual budget of $7 million dollars. Oversee multi-million dollar Statements of Work (SOW) with full accountability of invoices (time and material/fixed bid) payments and approvals on an ongoing basis.
• Support hyper care and maintenance of applications by supporting testing activities on a weekly cadence of releases to the production environment.
• Collaborate with the Computer Systems Validation (CSV) validation testing and business to support mandated FDA 21 CFR Part 820 quality system regulation.
• Support testing and sustainment of corrective and preventive action (CAPA) systems. The goals are to ensure timely notification, tracking of CAPAs, investigation, and identify the root cause and provide resolution.
• Manage and govern the processes and templates approved during SQA and CSV testing cycles are adhered to as per the SLAs. Oversee the adequacy of the initial documentation and the deliverables for the change control board (CCB).

The Walt Disney Company – Orlando, Florida

Information Technology Manager – (Sep. 2010 – Feb. 2015)

Hands on experience managing overall quality assurance (QA) including test strategy, test planning, risk management, defect management and data management for large scale projects using waterfall and agile methodology. Fully accountable for ensuring thorough system testing of requirements, business processes, day in the life transactions, and functional areas across affected project applications to increase guest satisfaction and enhance customer service and stability.

• Accountable for management of overall software testing during SDLC including project initiation, scope, planning, execution, monitoring/control and closing out the project. Track record of collaborative team building, prioritizing responsibilities, practicing “can-do” attitude, managing “in-flight” changes, system analysis, critical thinking and motivational work ethics with strong focus on implementing best practices and eliminating waste.
• Improved the visibility and accountability of the testing center of excellence (TCoE), resulting in increased demand to support IT projects to enhance customer satisfaction.
• Reduced rework by 25% and improved quality of the quality assurance and testing deliverables by implementing standards and reuse of artifacts across multiple IT projects through governance and audits.
• Pioneered and managed SWF POC for Test Data Management (TDM) to aid automation, functional, and performance testing while minimizing redundancy and waste.
• Developed data conversion strategies and defined the acceptance criteria as systems are upgraded from legacy to web based technology by working with third party vendors, development team, architecture, and database engineering teams.
• Fully accountable for implementing mobile testing strategy, cross browser/iOS, using Selenium, QTP, PhantomJS (Headless) and other technology like IaaS, and SaaS, to test mobile websites, page rendering, performance, screen capture, page automation, monitoring, and accessibility.
• Ran $6 million dollar forecast, along with annual operating plan (AOP) and annual capital plan (ACP) for IT portfolio of $10 million dollars. Oversaw multi-million dollar statements of work with a range of external vendors. Fully accountable for project budget, cash flows, invoices and vendor milestone approvals.
• Developed strategic direction and vision for my organization. Responsible for 20 direct reports, consultants, and contractors, IT resource planning, oversight of managed services, onshore/offshore resources, and operational initiatives for the delivery of quality projects for core IT applications.
• Defined and implemented repeatable processes and improvements for testing and development environment and reduced environment downtime and build defects.
• Initiated and defined quantifiable quality score card to measure each release to track quality based on specific weighted criteria from incidents in production to number of change requests during development and test execution.
• Received Employee Spotlight Excellence Award for delivery of project work on time and budget.
• Facilitated and managed automated and functional testing to support proof of concept (POC) for zero downtime, continuous integration (CI) and continuous delivery (CD) initiatives in the composite and sales segments.
• Provided leadership to support and maintain Atlassian tool suite including Jira, Wiki, Confluence, and Fisheye/Crucible.
• Supported 150+ servers in several data centers running Selenium for automation, development, and POC initiatives with IaaS, CHEF, and iOS, running various technology stacks.
• Implemented continuous process improvement to drive service improvements by using Six Sigma, PMI, and ITIL tools such as Plan, Do, Check, Act (PDCA) and Do, Measure, Define, Measure, Analyze, Improve, and Control (DMAIC).
• Collaborated with Java center of excellence (JCoE), business analysis center of excellence (BACoE), and Project Management Office (PMO) to achieve team goals and objectives.
• Conducted periodic performance evaluations of my direct reports and provided coaching, mentoring, and constructive feedback through formal development plans for growth opportunities.
• Identified training and development courses by partnering with the IT Academy for the team and implemented training plans for each team member as per their personal and business development plan.

Walt Disney – Software Quality Assurance (SQA) Lead/Project Manager – (Sep. 2006 – Aug. 2010)

Responsible for creating and implementing the test strategy and test planning for overall testing of large-scale enterprise projects. Oversee day to day testing activities, negotiate with stakeholders and change management to stay focused on QA deliverables. Managed a team of 12 resources.

• Implemented repeatable processes and improvements for data management and automation practices reducing time and effort by 90%.
• Developed Functional Testing, Data Management, and Sustainment team goals and objectives that aligned with the overall organizational goals.
• Defined root cause analysis and implemented Pareto Charts (80/20 Rule) to identify significant issues to resolve.
• Responsible for conducting and facilitating daily meetings to discuss overall test environments, defects, issues, and discussions that requires the executive team’s attention.
• Developed and facilitated Application Lifecycle Management (ALM) training, QA introduction, including QA goals, QA testing, Quality Gates and SDLC by developing interactive training material and presentation for 60 technical and business users.
• Delegated and balanced work among cast members and reviewed and approved completed work for each phase of SDLC.
• Champions continuously improving the business processes and supporting systems for integrity, consistency, integration, and accessibility to deliver enhanced guest experience.

Walt Disney – Release Coordinator (Feb. 2005 – Aug. 2006)

Fully responsible for planning and coordinating of all phases of development, testing and environment readiness of all systems that are impacted by the system updates into the production environment. Managed daily status meetings provided release recommendations and negotiated release deployment plan based on input from stakeholders. Followed proper change management and release management practices to minimize risks to release by following the defined processes.

Venturi Partners/Comsys Consulting (Walt Disney World – Orlando, FL)

Technical Consultant – Senior Quality Assurance Analyst (Jan. 2003 – Jan. 2005)

Embry-Riddle Aeronautical University – Daytona Beach, Florida (Jan. 2014 – Present)

Adjunct Faculty – College of Business

Teach Project Management, Information Technology, and Business classes to graduate level and MBA students in an online modality. Assist/provide feedback in developing course material for classes, curriculum, tests, quizzes, and exams. Provide feedback for developing course syllabus, define course goals and objectives, and learning aids for faculty and students.

Computer Horizon (Verizon Communications/Bell Atlantic – New York, NY) (Feb. 2000 – Nov. 2002)

Technical Consultant/QA Lead – CORBA development and testing (UNIX and Oracle Platform)

Source Consulting (Inter World Corp. – New York, NY) (Jun. 1999 – Dec. 1999)

IT Consultant – Windows NT/98 and Oracle/SQL Installation and Configuration

EDUCATION, CERTIFICATIONS & TRAINING

DBA – Doctor of Business Administration, Argosy University, Chicago, IL

MBA – Master of Business Administration, University of Phoenix, Orlando, FL     

BSC – Bachelor of Science in Information Systems, American Sentinel University, Birmingham, AL

CCP – Certified Cloud Practitioner – AWS

CSSLP – Certified Secure Software Lifecycle Professional

ACP – Agile Certified Professional, Irvine CA

ITIL^® v3 Foundation Certificate – IT Service Management – 2010

PMP^® – Certified Project Management Professional (PMI) – 2008 to 2024

SAFe 5.1 – Certification Training – Eventbrite

Security Awareness for IT Professionals – Embry-Riddle Aeronautical University

Compliance Training – Payment Card Industry (PCI), Sarbanes Oxley (SOX), and Modeling Business Requirements Using UML

FMLA – Family Medical Leave Act Training – Disney Development Connection

FERPA – Family Educational Rights and Privacy Acts – Embry-Riddle Aeronautical University – 2013 – 2016

Lean – Continuous Improvement – Arthrex Continuous Improvement Academy – 2016

Awards, Honors and Recognitions