Bryan Buck

Title
Adjunct Instructor I
Email
Department
Department of Undergraduate Studies
College
College of Aviation
  • M.B.A. - Master of Business Administration in Business Administration/Technology Management: Technology Management, University of Phoenix-Wyoming
  • B.S. - Bachelor of Science in Business Administration, Elon University

Service Delivery Manager, 11/02/2021-Present

Earthling Security, Tysons Corner, VA

Responsible for cloud engineering and operations for a variety of customer projects.  Direct manager of customer deliverables working with engineering, operations, and compliance leads to ensure security and operational SLAs are met. Using tools and technology ecosystems to ensure effective DevOps, ConMon and security as well as leading and interfacing directly with the customer stakeholders.


Director, Managed Services, 01/2020 to 04/2021

KML Computer Services, Bluffton, SC

Use insight and collaboration to oversee the Managed Services department focusing on effective administration, best-in-class customer support, and efficient project delivery. Manage multiple employees to drive revenue and bottom-line results for clients by delivering technical solutions in infrastructure virtualization, networking, and storage. Coordinate with partners and service providers to address and resolve complex technical and operational issues. Collaborate effectively with key stakeholders across Sales, Engineering, and management to ensure maximum operational impact with minimal resource expenditure.

  • Migrated several accounts to O365 instances from on-premises or other cloud solutions, increasing resilience, availability, and business continuity.
  • Reduced cycle time for implementation of new Microsoft software, resulting in more secure solutions, faster time-to-market, and increased revenue
  • Collaborated with Development and QA to establish software release management procedures, resulting in fewer ad hoc updates, improved standardization, and 100% user availability during peak production times.


Senior Systems Engineer, 04/2016 to 12/2019

BFG Marketing, Bluffton, SC

Administered all Microsoft Windows servers and Azure AD components, including both stand-alone hardware and VMware vSphere virtual systems. Leveraged Veeam Backup Enterprise Manager Console to back up all servers and enhance business continuity and disaster recovery. Used Microsoft Systems Center Configuration Manager (SCCM) and PsExec to centrally manage Windows desktop updates, reducing time spent updating each workstation individually.

  • Architected a flexible Azure infrastructure to improve flexibility and facilitate the ability of team members to work remotely, securely, and productively.
  • Directed a server upgrade and consolidation effort that slashed server count from 30 to five on-premises servers delivering higher effective resource utilization, while reducing technology footprint and power/cooling costs.

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Chief Information Officer, 02/2008 to 03/2016

Connexxus of Georgia, Savannah, GA

Principal strategist and visionary directing the planning, operations, and technology infrastructure of a 24x7x365 client-facing service and support center. Guided and provided oversight to Connexxus’ IT support team, enhancing process maturity in service delivery and expanding the number of service offerings. Continually assessed business processes to streamline operations, eliminate redundancies, and accelerate productivity. Introduced PMI project management methodologies and developed KPIs and SLA metrics reporting.

  • Virtualized the service center infrastructure to meet global performance standards, significantly reducing the number of support incidents/problems.
  • Managed a complex audit of customer IT operations, processes, standards, and controls. Brought action items into compliance within six months.
  • Upgraded customer credit card processing capabilities, improving speed and reliability, while eliminating extra costs. Saved $100K+ in the first year.
  • Created IT policies, procedures, standards, and controls to achieve compliance with PCI standards as part of a customer compliance program.
  • Reduced the IT support team's time on administrative functions by 20%.


Senior Systems Engineer, 05/2001 to 07/2007

VeriSign, Inc., Savannah, GA

Planned and structured IT development, operations, and solution delivery including data center infrastructure, hardware support, systems engineering, user training, help desk operations, licensing, regulatory compliance, disaster recovery, and business continuity. Collaborated with executive management on key strategic business and IT initiatives to improve efficiencies and reduce cost.

  • Managed server infrastructure through a period of hypergrowth (better than 50% increase in number of physical assets, data volume, and clients/users).
  • Championed and coordinated a collaborative effort with numerous VeriSign departments to migrate eight internal portals to Microsoft SharePoint.
  • Architected, developed, and deployed a Windows global development infrastructure in support of VeriSign's India development group.