Associate Director of Faculty Quality Management
Department of Social Sciences & Economics
Worldwide College of Arts & Sciences
Worldwide campus

Office Hours

By appointment

I am currently a Quality Manager for an online teaching modality, a consultant in the areas of quality and training/education, and an adjunct professor for classroom and various online modalities and courses. I have nearly 30 years in the transportation industry in both international and domestic settings, including commercial airlines, corporate aviation, and the trucking industry. My quality experience includes the implementation of ISO 9001 quality systems, Total Quality Management, and Continuous Improvement Programs, serving as an auditor, lead auditor, instructor, Six Sigma Green Belt, Quality Coordinator, and Director of Quality. I am also a lead examiner and a member of the Panel of Judges for the Arkansas Governor's Quality Award Program; a consultant to the Arkansas Institute for Performance Excellence, a Malcolm Baldrige-based quality program; and an active quality consultant with Peregrine Integrated Management, Inc.

I hold both master of science and doctorate degrees in Industrial/Organizational Psychology from Capella University, focusing on learning styles, motivation/behavior, and adult learning in my studies and research. I teach or have taught undergraduate and graduate research, psychology, and assorted aviation science courses for multiple universities. I have also chaired more than 15 Graduate Research Project committees, working with learners on a variety of aviation-related research projects and methodologies. As a faculty reviewer for the American Council on Education in Washington, DC, I have worked on both military and corporate training programs and have also served on the Advisory Council for the American Council on Education's College Credit Recommendation Service, including two terms as Committee Chair. My training experience includes technical, regulatory, quality, compliance, and interpersonal areas.

I am a previous member of the Arkansas Trucking Association, having served on the Maintenance & Technology and Safety Management Councils and a member of the American Psychological Association; the Society for Industrial/Organizational Psychology; the Association for Aviation Psychology, and the Human Factors and Ergonomics Society. I also had the opportunity to participate in LeadAR Class 14, the international leadership program of the University of Arkansas' Department of Agriculture Cooperative Extension Service. I am currently serving as the chairman of the Board of Directors for the Arkansas Association of LeadAR Alumni, having served two terms as secretary in previous years.

My publication credits include multiple aviation trade publications in the areas of quality, psychology, and aircraft maintenance; peer-reviewed journals in the area of learning styles; and the proceedings from several conferences and seminars. I have presented at the Professional Aviation Maintenance Association Trade Show in Long Beach, CA; the Aviation Services and Suppliers Supershow in Las Vegas, NV; European Association of International Education in Tampere, Finland; the Arkansas Department of Aeronautics Inspection Authorization Conference in Jacksonville, AR; Dassault Falcon Maintenance and Operations Conference in Monte Carlo, Monaco; and the International Deming Research Seminar in New York City.

I have been married to my wonderful wife, Beverley, for more than 24 years and have four children. I am also a member of Mt. Carmel Baptist Church in Cabot, Arkansas, where I have served on the Men's Ministry team, in the choir, and on numerous special project teams.


  • Ph.D. - Doctor of Philosophy in Industrial/Organizational Psychology, Capella University
  • M.S. - Master of Science in Industrial/Organizational Psychology, Capella University
  • B.A. - Bachelor of Arts in Board of Governors, Governors State University
  • A.A.S. - Associate of Applied Science in 4VHA Avionics Systems Technology, Community College of the Air Force

  • RSCH 670: Research Methods

PSYC 220 - Introduction to Psychology
PSYC 320 - Aviation Psychology
PSYC 350 - Social Psychology
PSYC 400 - Introduction to Cognitive Science
SFTY 320 - Human Factors in Aviation
SOCI 210 - Introduction to Sociology
ASCI 604 - Human Factors in the Aviation/Aerospace Industry
ASCI 605 - Research Methods and Procedures
ASCI 634 - Aviation Psychology
ASCI 660 - Sensation and Perception
ASCI 663 - Memory and Cognition
ASCI 690 - Graduate Capstone Project
​RSCH 670 - Research Methods


Haines, R. L., Jr. (2011). Learning styles in the workplace: A study in the aviation industry. Indian Journal of Health and Wellbeing, 2, 641-644.
Beech, A., Haines, R. L., Jr., & Brown, P. B. (2011, March). Applying the Deming Method to achieve improvement in trucking. Paper presented at the 17th Annual Int’l Deming Research Seminar, New York, NY.
Haines, R. L., Jr. (2000, May). Just a mechanic: Overcoming the stigma. Symposium conducted at the Professional Aviation Maintenance Association AS3 Conference, Tampa, FL.
 
***Aviation Maintenance***
Motivating Mechanics, Part 2. (2004).
Motivation: The Final Frontier. (2004).
Fielding a PAMA Olympics Team. (2004).
The Secret Ingredient for Maintenance Success. (2004).
The Fundamentals of Fundamental Attribution Error. (2003).
Be a PAMA Olympian. (2003).

***Mx Magazine***
Colleges Recognize Your Skill: Your A&P is Worth 67 Hours Toward a Degree. (2001).

***Aircraft Maintenance Technology***
How I Spent My Summer Vacation. (2000).

***PAMA News***
The Charles E. Taylor Display: Creating a Legacy of Aviation Maintenance History. (2000).

***Professional Aviation Maintenance Association Call to Papers (peer reviewed).***
Just a Mechanic: Overcoming the Stigma. (2000).