Scott C. Ambrose
- Title
- Associate Professor
- Scott.Ambrose@erau.edu Email
- Department
- Management, Marketing and Operations Department
- College
- College of Business
Areas of Expertise
Commercial Airlines, Professional Selling, Marketing Strategy and Branding
External Links
The views expressed on faculty and external web pages are those of the author and do not necessarily represent those of Embry-Riddle Aeronautical University.
Biography
Dr. Ambrose graduated from Kennesaw State University with a Doctorate of Business Administration in Marketing. He is currently an Associate Professor of Marketing in the David B. O'Maley College of Business at Embry-Riddle University in Daytona Beach, Florida. Along with teaching core classes in marketing and sales, Dr. Ambrose teaches an MBA course in airline marketing.
He has publications appearing in academic journals such as the Journal of Air Transport Management, Industrial Marketing Management, Journal of Business Research, Journal of Personal Selling and Sales Management, and the Marketing Management Journal. Dr. Ambrose also has publications in trade outlets such as the International Journal of Applied Forecasting and Airways Magazine.
He worked for several years at Delta Air Lines in various marketing roles primarily related to schedule development and he has hosted seminars on airline marketing to airlines and civil aviation authorities from multiple parts of the world. In addition to his airline experience, Dr. Ambrose has also worked in sales for a major pharmaceutical company and for a regional medical services firm.
Education
- D.B.A. - Doctor of Business Administration in Marketing, Kennesaw State University
- M.B.A. - Master of Business Administration in Marketing, Georgia State University
Courses Taught
BA 735 - Research Methods in Aviation/Aerospace
BA 625 - Airline Marketing
BA 326 - Marketing Management
MK 220 - Principles of Marketing
MK 330 - Professional Selling
Publications
- Perception of Crisis Management, Service Quality, and Loyalty Programs on Airline Travel Intention: What Roles Do Fear of COVID-19 and Risk Attitude Play? Janet K Tinoco (2023)
- Perception of Crisis Management, Service Quality, and Loyalty Programs on Airline Travel Intention: What Roles Do Fear of COVID-19 and Risk Attitude Play? Dr. Tamilla Curtis (2023)
- Perception of Crisis Management, Service Quality, and Loyalty Programs on Airline Travel Intention: What Roles Do Fear of COVID-19 and Risk Attitude Play? Publications (2023)
- The Role of Prior Sales Experience of Buyers and Duration in Buyer-Seller Relationships Scott C. Ambrose (2019)
- Inside Sales Force and Gender: Mediating Effects of Intrinsic Motivation on Sales Controls and Performance Scott C. Ambrose (2019)
- Sales and Operations Planning (S&OP): A Group Effectiveness Approach Scott C. Ambrose (2019)
- Reconceptualizing the Measurement of Multidimensional Salesperson Job Satisfaction Scott C. Ambrose (2019)
- A Meta-Analytic Review of Emotional Exhaustion in a Sales Context Scott C. Ambrose (2019)
- Airline Sponsorships and Sports: An Exploratory Review of Major Airline Engagement (IN PROCESS) Scott C. Ambrose (2019)
- Aviation Business and Sports Sports and Aviation Symposium (2018)
- A Meta-Analytic Review of Emotional Exhaustion in a Sales Context Scott C. Ambrose (2018)
- Op-Ed: Planes and Football, What a Perfect Combination Scott C. Ambrose (2018)
- Op-Ed: Emirates Rules the Sports Sponsoring Arena Scott C. Ambrose (2018)
- Cross-Functional Teams and Social Identity Theory: A Study of Sales and Operations Planning (S&OP) Scott C. Ambrose (2017)
- The Role of Prior Sales Experience of Buyers and Duration in Buyer-Seller Relationships Publications (2017)
- Collaborative Customers and Partners: The Ups and Downs of Their Influence on Firm Technology Competence for New Product Development Janet K Tinoco (2017)
- Collaborative customers and partners: The ups and downs of their influence on firm technology competence for new product development Janet K Tinoco (2017)
- Inside Sales Force and Gender: Mediating Effects of Intrinsic Motivation on Sales Controls and Performance Publications (2017)
- Inside Sales Force and Gender: Mediating Effects of Intrinsic Motivation on Sales Controls and Performance Scott C. Ambrose (2016)
- Sales and Operations Planning (S&OP): A Group Effectiveness Approach Publications (2016)
- Is the US Airline Industry Ready For the Next Downturn? Scott C. Ambrose (2016)
- Achieving S&OP Success: How Principles of Team Effectiveness Can Help Scott C. Ambrose (2016)
- Sales and Operations Planning (S&OP): A Performance Framework Scott C. Ambrose (2015)
- Sales and Operations Planning (S&OP): A Performance Framework Scott C. Ambrose (2015)
- The State of Salesperson Burnout Research and Scaling Scott C. Ambrose (2014)
- Boundary Spanner Multi-Faceted Role Ambiguity and Burnout: An Exploratory Study Scott C. Ambrose (2014)
- Salesperson Multi-Faceted Role Ambiguity and Burnout: An Exploratory Study Scott C. Ambrose (2013)
- The Educational Footprint of Corporate Executives Scott C. Ambrose (2010)
- The Rewards and Challenges of Service Learning Projects Scott C. Ambrose (2009)
- Effective Implementation of Business Simulations Scott C. Ambrose (2009)
Professional Experience
Editorial Review Board Member - Marketing Management JournalAwards, Honors and Recognitions
Tej Gupta Outstanding Teacher Award, Embry-Riddle University - Daytona Beach Campus, 2022
Excellence in Research Award, David B. O’Maley College of Business Embry-Riddle, 2018-2019
Joseph R. Martin Distinguished Professor of Aviation Business for the Department of Management, Marketing, and Operations, David B. O’Maley College of Business Embry-Riddle, 2019-2020
Finalist for the Tej Gupta Outstanding Teaching Award, Embry-Riddle Daytona Campus, 2019
Outstanding Teacher Award, David B. O’Maley College of Business Embry-Riddle, 2017-2018