Sohel Imroz

Assistant Professor of Human Resources Management
Management, Marketing and Operations Department
Daytona College of Business
Daytona Beach campus

Areas of Expertise

Human Resource Management, Organizational Development, ITIL and IT Service Management

  • Ph.D. - Doctor of Philosophy in Work Force Education and Development, Pennsylvania State University
  • M.S. - Master of Science in Management Information Systems, University of Nebraska System : Omaha
  • M.B.A. - Master of Business Administration in Business Administration, Drake University
  • B.S. - Bachelor of Science in Computer Science, University of Science & Arts of Oklahoma

  • BA 314: Human Resource Management
  • BA 324: Aviation Labor Relations
  • BA 399: Special Topics in Management

Imroz, S. M. (2019). A qualitative case study identifying metrics for ITIL request fulfillment process: Perspectives of an information technology service provider group. Journal of Organizational Psychology, 19(4). pp. 78-97

Imroz, S. M. (2019). Motives to participate in an online community for professionals: Lessons from ServiceNow customer service community. ​Journal of Workplace Learning. 31(8). pp. 498-519. https://doi.org/10.1108/JWL-02-2019-0021

Imroz, S. M. & Luke, T. (2015). Using social network analysis to evaluate students’ participation in an online class at a major university in Pennsylvania: A case study. Proceedings of 2015 AHRD International Research Conference in the Americas.

Boswell, R. A., & Imroz, S. M. (2013). The AACC leadership competencies: Pennsylvania’s views and experiences. Community College Journal of Research and Practice, 37(11), 892-900.

Imroz, S. M. (2013). Diffusion of innovations as a theoretical framework for oral rehydration therapy (ORT) adoption in rural Bangladesh. Review of Management Innovation & Creativity6(18).

Alzahmi, R. & Imroz, S. M. (2012). A look at factors influencing the UAE education and development system. International Handbook of Academic Research and Teaching. 22, 321-334. 

Imroz, S. M. (2012). A conceptual framework for social networking policy in the workplace. Proceedings of 2012 AHRD International Research Conference in the Americas. 2059-2091.

Imroz, S. M. (2012). Improving team building in a customer care department: A case study. The 2013 Pfeiffer Annual: Consulting (pp. 189-194)San Francisco, CA: Pfeiffer & Co., Inc.

Imroz, S. M. (2012). What is Six-Sigma? In W. J. Rothwell (Executive Ed.), J. Lindholm, K. Yarrish & A. Zabellero (Vol. eds.), The Encyclopedia of Human Resource Management: HR Forms and Job Aids (pp. 295-300). San Francisco, CA: Pfeiffer & Co., Inc.

Rothwell, W. J. & Imroz, S. M. (2012). Improving customer care experience: A case study of a large private hospital in Dhaka, Bangladesh. In D. D. Warrick & J. Mueller (Eds.), Lessons in Leading Change: Learning From Real World Cases (pp. 183-193). Oxford, UK: RossiSmith Academic Publishing.

Imroz, S. M. (2011). Are standardized tests a good measure of student learning? International Handbook of Academic Research and Teaching. 17, 28-33.

Imroz, S. M. & Alzahmi, R. (2011). Using Ajax technology to improve the performance of a web-based help desk application at a payment systems company. Journal of Information Systems Technology and Planning. 4(8), 43-51.

Imroz, S. M., Pietron, L. R., Haworth, D. A. & Ward, K. W. (2010). Application of Q-methodology in critical success factors of information security risk management. Journal of Information Systems Technology and Planning. 4(7), 46-60.