Denise Bollenback

Assistant Professor, College of Business
Department of Management and Technology
College of Business

Areas of Expertise

  • Social Media Analytics
  • Business Analytics
  • Learning Analytics
  • Information Security
  • Strategic Planning
  • Business System Implementations
  • RFP and Business Requirements experience
  • Instructional Design
  • Quality and process improvement
  • Presentation and workshop experience
  • Workflow process design
  • Network engineer
  • Information Systems Project Management
  • Designing and developing reports
  • Database design and SQL
Denise Bollenback

Dr. Denise Bollenback is an Assistant Professor within the College of Business at Embry-Riddle Aeronautical University Worldwide Campus. She has developed and taught several courses, including IT Management, Strategy, and Governance, Business Intelligence and Data Analytics, and Business Analytics for Managers.

Denise completed her doctoral program in Instructional Technology and Distance Education (ITDE) at Nova Southeastern University. She also has a Master's in Information Systems and Bachelor's in Technical Management.

Prior to becoming an Assistant Professor and Assistant Program Chair at Embry-Riddle Aeronautical University, she was a Systems Analyst in the Learning Technology Services department. She was also a system administrator for the learning management system, a project manager for new learning technology implementations, and a faculty trainer, helping faculty build their courses and use various learning technology systems provided at Embry-Riddle. She is currently supporting the Microsoft Software and Systems Academy in recruiting, developing, and training faculty.

  • Ed.D. - Doctor of Education in Education: Instructional Technology and Distance Education, Nova Southeastern University
  • M. - Master in Information Systems Management: Data Administration and Management, DeVry Institute of Technology-New York
  • B.S. - Bachelor of Science in Technical Management, DeVry Institute of Technology-New York

  • Text Analytics Using SAS Text Miner - SAS
  • Applied Analytics Using SAS Enterprise Miner - SAS
  • Professional Grant Development Workshop - Grant Training Center (George Washington University)
  • Big Data and Social Analytics - Massachusetts Institute of Technology (MIT)
  • Member of the United States Distance Learning Association for 2015-2016 - United States Distance Learning Association (USDLA)
  • Group-Live Training (InfoSec World 2015 Conference) - MIS Training Institute
  • Golden Key International Honour Society Member - Nova Southeastern University
  • Certificate of Appreciation: Make A Difference Day - Points of Light Institute
  • Instructor Information Technologies - Washington State Board for Community and Technical Colleges
  • Microsoft Master Instructor - Microsoft
  • Microsoft Office Access 2003 - Microsoft
  • Microsoft Master - Microsoft
  • Microsoft Office Excel 2003 - Microsoft
  • Microsoft Office Powerpoint 2003 - Microsoft
  • Microsoft Office Specialist Expert - Mircrosoft
  • Certificate of Appreciation Workshop Presentation - Peninsula College Chapter of PBL
  • Teaching Online: Planning for Success - WashingtonOnline
  • Microsoft Certified Professional - Microsoft
  • Kevin Mitnick Security Awareness Training - KnowBe4

  • BUAN 428: Busines Anyl & Data Intel
  • MMIS 320: Business Information Systems
  • MISA 394: Information Security Managemen
  • MMIS 221: Intro to Mgmt Info Systems

CSCI 109, MGMT 221, MGMT 394, MGMT 422, MGMT 530


  • Professor and Course Developer/Monitor for Introduction to Management Information Systems, IT Management, Strategy, and Governance, Information Security Management
  • Implementation of Scholarly Commons (Bepress) – Digital Repository Project
  • Design and implementation of template for annual academic assessment and annual administrative strategic planning and assessment – Assessment Planning replacement tool
  • Trained student employee on the support of technology to support institutional effectiveness (Nomination for Student Employee of the Year)
  • Development and deployment of Multi-Modality templates in Blackboard for the College of Business (Ww)
  • Developed a framework to allow student learning data to be collected and analyzed throughout all campuses/locations/modalities
  • Support for accreditation processes. Developed a template to be used for the self-study report as well as providing analytical reports from various systems are currently using across the university to support accreditation processes
  • Attended the Aviation Accreditation Board International Conference (impromptu Presentation on program assessment), February 18-21, 2014
  • Presented Academic Assessment techniques at Prescott campus (All Faculty Sept. 2013)
  • Presented assessment techniques through technology at the College of Aviation (DB) faculty retreats – Fall 2013
  • Presented assessment techniques through technology at the College of Business (Ww) retreat – Fall 2013
  • Assisted in organization and presentation during the University Institutional Effectiveness Committee retreat – February 2014
  • Presented assessment techniques through technology at the Instructional Design and Development retreat (Ww) – February 2014
  • Presented An Analytics Approach to Academic Assessment (Educause Connect – May 2014)
  • Setup evidence assessment collections and preparations for attendance and participation at the annual Ignite Assessment Summit, Daytona Beach, FL,


  • Executive Assistant to CEO and CFO
  • Built relational database to manage corporate contacts
  • Built relational database to manage and report capital equipment
  • Organized and managed board meetings and executive committees
  • Assist with creation of patient-centered general surgery program
  • Design continuous improvement processes to evaluate and make processes more efficient throughout various specialty areas, including Trauma and Intensive Care Units
  • Design patient flows and assist in development of new Hernia Institute
  • Design workflows and processes based on patient-centered care assessments
  • Create reports to show patterns and trends in care delivery based on analysis of data collected
  • Assist in Meditech and Logicare training activities
  • Continuously improve technology-based tools to promote and enhance patient-centered care
  • Report any changes in laws and regulations, especially with respect to healthcare reform back to team members to revise current processes


  • Taught hybrid courses with face-to-face instruction and lab hours to include an online component
  • Converted 13 lab courses/curricula into online courses using learning management system
  • Microsoft Office Master Instructor
  • Created and instructed multiple new course offerings to increase enrollment within targeted market niches
  • Develop curricula and syllabi
  • Update college website and databases
  • Administer Microsoft certification exams
  • Responsible for reporting to the State Board for Community and Technical Colleges as the program coordinator for the Continuous Improvement Program
  • Align outcomes/curricula within dual enrollment programs

  • USDLA (United States Distance Learning Association)
  • SoLAR (Society for Learning Analytics Research)
  • AECT (Association for Educational Communications and Technology)
  • AABI (Aviation Accreditation Board International)
  • ACBSP (Accreditation Council for Business Schools and Programs)
  • Educause
  • Council on Undergraduate Research
  • Gartner
  • Inside Higher Ed
  • Taskstream Knowledge Ambassador Group
  • Canvas Outcomes Committee

Microsoft Certified Professional

Microsoft Certified Instructor

Certified Online Instructor

EDUCAUSE Presenter

  • TitleEDUCAUSE Presenter
    License CREDLY-124692
    Certification DateMay 2014 – Present
    Certification authorityEDUCAUSE