Heather Strouse
- Title
- Adjunct Assistant Professor
- strouseh@erau.edu Email
- Department
- Department of Management
- College
- College of Business
Biography
An overview of my experience and skills include:
• A Doctoral Degree of Management
• Over 20 years of leadership career experience
o Manager of Inflight Operations, Flight Operations Quality Assurance Auditor, the Airline Drug & Alcohol Manager, Airline Emergency Planning and Response Manager
• Managed one accident, Flight 1549, The Miracle on the Hudson, and two incidents: Flight 2495 and ground incident NYC08LA234A
• Certificate in Accident Investigation, Airline Crisis Communications, and Airport Crisis Communications from the NTSB Academy
• 14 years of experience in online education at the Bachelor’s, Master’s, and Doctoral level
o Organizational Behavior, Crisis Management, Change Management, Communications, Business Management, Research Methods, and Airline Management, etc.
• Doctoral Mentor & Committee Member
o 10 years of experience in assisting various methods of research studies
• 5 years of experience as a Faculty Chair, overseeing three departments; Public Administration, Criminal Justice, and Emergency Management
Education
- D.Mgt. - Doctor of Management in Organizational Leadership, University of Phoenix-Arizona
- M.A. - Master of Arts in Organizational Management, University of Phoenix-Arizona
- B.A. - Bachelor of Arts in Public Relations: Communications, Capital University
Ratings and Certificates
Courses Taught
Course Developer Certificate
HRMD 324 Aviation Labor Relations
MBAA 522 Business Research Methods
MBAA 635 Business Capstone Course
MGMT 415 Airline Management
MGMT 314 Human Resource Management
MGMT 317 Organizational Behavior
MGMT 371 Leadership
MGMT 671 Entrepreneurship & Leadership
Professional Experience
2011 to Present
Adjunct Faculty Part-Time/ Embry-Riddle Aeronautical University (Average 4-5 courses annually)
• Professor of airline business management, research methods, labor relations, organizational behavior; ground & online forums
• Approved to instruct Bachelor and Master courses (courses available upon request)
• Excellent performance evaluations and learner feedback
• Revised numerous courses with instructional design teams
2017 to 2022
Faculty Chair, PA, EM & CJ / Capella University (Downsized due to COVID-19 Cost Reductions)
● Served as a committee member on 20 dissertation committees, to keep mentoring credentials current
● Managed 70+ faculty in leadership over three departments: Public Administration, Emergency Management, & Criminal Justice
● Managed the curriculum for all three departments (PA, EM & CJ)
o Created two concentrations: Human Resource Management and Project Management
2010 to 2017
Part-Time Faculty & Mentor / Capella University (Resigned to accept full-time Faculty Chair position)
● Professor of business, leadership, and organizational behavior courses within the School of Public Service Leadership; online forum. Excellent performance evaluations and learner feedback (available upon request)
● Professor in specialized department exclusive for top rated faculty, First Course
● Instructional designer for several courses within the Public Administration and Emergency Management departments
● Approved to instruct master’s and Doctoral courses 20+ courses (including organizational behavior (courses available upon request)
2011 to 2014
Organizational Development Consultant / Arizona State University (Resigned to accept additional teaching)
● Created, implemented, and facilitated:
o ASUs Supervisor Development Program (Supervisors & Managers)
o ASUs Mastering Leadership Program (Directors)
o 75+ workshops i.e. strategic management, organizational behavior, crucial conversations, change management, interpersonal skills, strategic planning, trust, diversity awareness, etc.
2009 to 2010
Manager, Emergency Planning & Response / US Airways Mainline (Resigned to complete doctoral degree)
Managed the US Airways Emergency Response Program
● Managed several incidents and accidents, i.e., Flight 1549, Miracle on the Hudson
o Responsible for NTSB debriefings for Flight 1549
● Assisted with the development and implementation of the Care Team advocacy program
o Recruited, trained, and created professional development plans for all Care Team members
▪ Crisis communications, support for survivors, family assistance, PTSD support, etc.
2008 to 2009
Flight Operations Quality Assurance Auditor & Manager, Drug & Alcohol Program & Manager, Emergency Response / US Airways Express, PSA Airlines (Resigned to accept Manager of EP&R position)
● Managed the US Airways Express Emergency Response Program
o Conducted emergency drills monthly at various airports
o Managed two aircraft incidents, conducted emergency response, responsible for the NTSB debriefing
● Managed the US Airways Express Drug & Alcohol Program
o Managed all drug & alcohol testing for the airline under DOT regulations
● Created and responsible for the US Airways Express Internal Audit & Evaluation Program
o Managed additional audits with the DOD, FAA and IOSA compliance
2006 to 2008
Manager, Inflight Operations / US Airways Express, PSA Airlines (Resigned to accept Quality Assurance Auditor position)
● Managed 400 flight attendants at various domiciles across the east coast
● Managed all departmental goals, budget planning and development, staffing models, training, recruiting, terminations, and compliance with Federal Aviation Regulations