Minna M. Mattila

Title
Adjunct Professor
Email
Department
Department of Business Administration
College
Worldwide College of Business

Office Hours

I respond to emails asap, most likely within the next 24 hours. As an online adjunct faculty, I'm pretty much always online :-) which also constitutes as my office. So my door's always open!

Areas of Expertise

Expertise: University leadership and management; organizational development and effectiveness; strategic planning and vision; team productivity; effective communication and conflict resolution; change management; business process planning; international operations, European Commission governance, funding and EU projects; EU anti-trust legislation, online education and course development; efficient learning environments

Research Focus: Higher education institutions; eLearning; pedagogical solutions; safety and security; marketing in the electronic channels; innovation management; internet and mobile banking; internet grocery shopping; consumer behavior; competitive advantage; price wars in oligopolies


Dr. Minna Mattila is a multilingual professional and well-connected with practitioners and academics on a global level. She is strong in prioritizing, networking and making sound decisions quickly while maintaining focus on the common strategic goals. Dr. Mattila strongly believes in the benefits of networking and partnering, is quick to learn new skills, and analytical, resourceful and highly organized to effectively accomplish multiple tasks timely yet staying calm under pressure. Having led strategic internationalization at 2 universities i.e. being responsible for establishing a multilayer international partner program featuring key account management, and having travelling experience from more than 30 countries and close to 60 foreign cities, she is particularly adept at communicating with diplomacy to individuals from diverse cultural and organizational backgrounds. She has abilities to establish rapport with members of diverse cultural backgrounds as proven when she was invited to lead the Korean-Japanese based Multinational Research Consortium comprising of tens of international companies and universities as the first female and non-Asian chairperson. Dr. Mattila is acknowledged in “Who is Who in Finland” since 2005.

…well-rounded international professional with close to 20 years of experience in academia, intense and fast-paced industry collaboration, and military

As a highly motivated, goal-oriented professional with an uncompromised work ethic, Dr. Mattila is able to spark interest and take initiative, and always aims at exceeding expectations. Dr. Mattila is a State of Council appointed Finnish Market Court non-professional judge under judicial oath who has participated in the ruling of 18 nationally ground-breaking anti-trust legal cases. She is also an invited corresponding member at the European Academy of Sciences for outstanding contribution to science and technology and a widely published author with 2055 (July 2018) Google Scholar Citations on 76 published titles. She’s been among the top 4% of the viewed researchers on Academia. Dr. Mattila leads evaluation teams and moderates consensus meetings on regular basis under the Vice Chair and Rapporteur mandates of the European Commission. She has gained valuable experience in applying international research funding from having evaluated close to 200 international research proposals and reviewed 10 on-going projects for the European Commission. Her 27 research and 16 consulting projects have received funding from multinational corporations as well as from both the international and national public sectors.

…a dedicated and visionary leader able to communicate effectively with all organizational levels and build relationships of trust in various fields

Dr. Mattila has led research and information services domains on a national level within the Finnish Border and Coast Guard and 2 interdisciplinary centers of excellence with multinational projects on safety, security and civil crisis management. While an innovation unit of 54 people with a 4.5 euro budget under her leadership was in charge of entrepreneurial and incubator services for the start-ups, her other research and innovation services unit ran an incubator service for the college students. She has also applied for and been granted funding to establish an entrepreneurial education program to set-up pre-incubators on 6 campuses. As a certified and qualified Relationship Awareness Faciliator by Personal Strenghts Publishing Ltd., she is able to bring energy and enthusiasm to promote team cohesiveness and to motivate team members to achieve full potential and meet objectives, i.e. 89% annual growth in faculty's publications and 14 new international research proposals in 6 months resulting in a million euro funding. The 2 international conferences bridging industry and academia she established and chaired for the very first time gathered close to 200 participants worldwide from India to Brazil and from Columbia to Japan, and attracted patrons from the ministerial level to city mayors and the International Chamber of Commerce.

… versatile, reliable and liked educator with innovation qualities to develop collaborative learning environments

Dr. Mattila is a certified teacher in Finland and an EagleVision certified ERAU-W Adjunct Professor with over 15 years of online teaching experience from 3 American universities. She has published widely not just on scientific research but also on developing higher education institutions, and eLearning environments, online curricula and online faculty. She is known for interactively encouraging student participation and facilitating peer-to-peer learning with close to 200 courses delivered face-to-face to classroom, globally online via various eLearning platforms, synchronous via EagleVision both to home and to classrooms (also hybrid), and as blended. Dr. Mattila has supervised over 60 Master’s and Licenciate (doctoral) Theses, and Doctorates. She has co-created 2 peer-to-peer learning environments where students and practitioners meet and students complete all their studies in business projects. She was among the first to teach in the TU@UB MBA top executive program as an invited instructor on behalf of an American university when they first introduced an MBA program in Romania. 


  • D.S.C - Doctor of Science in Economics and Business Administration, University of Jyvaskyla, Finland
  • M.S. - Master of Science in Economics and Business Administration (Marketing), University of Jyvaskyla, Finland

  • MBAA 523: Advanced Aviation Economics
  • MBAA 522: Business Research Methods
  • MGMT 673: Global Economic Anyl
  • MGMT 311: Marketing

As of Fall 2018

I have taught thousands of students with diverse cultural backgrounds, and close to 200 courses[1] which were delivered face-to-face to classroom, globally online via various eLearning platforms (Canvas, Izio, Jenzabar, eCollege, WebCT, Blackboard, Optima, Moodle), synchronous via EagleVision to both home and classrooms (also hybrid), and blended. The courses listed in English were/are taught in English,1998-present:

Doctoral Colloguium – University of Malaya (Malaysia), face-to-face to classroom

  • Doctoral Colloquium (with others), Faculty of Business and Accountancy, 2008
  • Doctoral Colloquium (with others), Department of Operations and Management Information Systems, 2010

Doctoral courses offered on the national level – The Finnish Graduate School of Marketing KATAJA (Finland)

  • Customer Relationship Management in an Electronic Environment (with others), 2 cohorts in 2003-2004
  • Managing Marketing in the Electronic Environment (with others), 2002
  • Future of Banking (with others), 2 cohorts in 2001-2002

Doctoral Tutorial offered on the national level – The Finnish Graduate School of Marketing KATAJA (Finland), 2001

Executive MBA lectures and courses, face-to-face to classroom, 2002-2006

  • Faceless Customer Relationship Management in Multi-Channel Environment, NCP Unit of the Karelia University of Applied Sciences (Finland), 2005-2006
  • Graduate Business Administration Courses in Executive MBA Program, University of Bucharest & Tiffin University (Romania), 2005
    • MKT 404 Global and Transnational Marketing, 2 cohorts
    • MKT 611 Business Research Analysis, 2 cohorts
  • Banking Models in 2010, Avance Continuing Education Center of the University of Jyväskylä, (Finland), 2004, 2002

Graduate courses – Embry-Riddle Aeronautical University – Worldwide (the U.S.), online, 2012-present

  • MBAA 632 Global Marketing, 2015
  • MSDL 631 Leading High Performance Teams, 2014
  • MBAA 514 Strategic Marketing Management in Aviation, 9 cohorts since 2012-
  • MBAA 522 Business Research Methods, 14 cohorts since 2012-
  • MBAA 604 International Marketing Management, 10 cohorts since 2012-
  • MBAA 523 Advanced Aviation Economics, 2018

Graduate courses – Embry-Riddle Aeronautical University – Worldwide (the U.S.), face-to-face via EagleVision / Adobe Connect & hybrid & blended, 2016-present

  • MBAA 523 Advanced Aviation Economics, 2017
  • MBAA 522 Business Research Methods, 2017
  • MBAA 514 Strategic Marketing Management in Aviation (American and Singapore campuses), 3 cohorts since 2016-

Graduate courses in – the University of the Incarnate Word (the U.S.), online, 2008-2013

  • BINT 6311 International Business Management, 12 cohorts in 2008-2013
  • BMKT 6311 Marketing Management, 8 cohorts in 2010-2013
  • BMDS 6340 Business Research Methods, 2012
  • BINT / BMKT 6361 International Marketing, 3 cohorts in 2010-2011

Graduate lectures – University of Malaya (Malaysia), face-to-face to classroom, 2008 & 2010

  • CBEB2307 eCommerce “Using Electronic Services – Case Interactive Banking, 2008
  • Adacemic Writing Skills “Publish or Perish”, 2010

Graduate courses in Public Services Reform and Industrial Business Services – Laurea University of Applied Sciences (Finland), face-to-face to classroom, 2006-2008

  • 00681 Luovan ongelmanratkaisun työtavat ja poisoppimisen taito sekä henkilökohtaiset valmiuksien kehittäminen, 2008
  • 00684 Tutkimusmenetelmät, 2008
  • 2.2.2 Organisaatioiden johtaminen osana innovaatioverkostoa, 2007
  • 2.1.1 Vuorovaikutus pienryhmässä ja henkilökohtaisten vahvuuksien arviointi, 2006

Cambridge Study Tour (incl. face-to-face lectures) for Master’s Students – Laurea University of Applied Sciences (Finland / the UK), 2007

Graduate course in Information Technology – Laurea University of Applied Sciences (Finland), online, 2007

  • 2.3.3 ICT-teknologian hyödyntäminen julkisten palvelujen uudistamisessa

Graduate courses – Tiffin University (the U.S.), online, 2002-2006

  • MGT 614 Global and Transnational Marketing Management, 8 cohorts in 2002-2006
  • MKT 523 Marketing Management, 3 cohorts in 2003-2004
  • MKT 611 Market Research, 2003

Graduate courses - University of Jyväskylä (Finland), face-to-face to classroom, 2001-2005

  • YMA L25 Marketing Channels, 3 book exams in 2005
  • YMA L33 Online and Mobile Consumer Behavior, 2005
  • YMA L60 Globalview Business Simulation, 4 cohorts in 2004-2005 & 2001-2002
  • YMA L72 Elektronisen liiketoiminnan erikoisalueet (with others), 5 cohorts in 2001-2005
  • YMA L12 Markkinoinnin tutkimussuunnat, 6 book exams in 2003-2004 & 2001
  • YMA L71 Customer Relationship Management in an Electronic Environment, 2 cohorts in 2003-2004
  • YMA L65 Innovation Today, 2 cohorts in 2004 & 2002
  • YMA L32 Product Profiling for Mobile Services, 3 cohorts in 2003-2004
  • YMA L58 Global and Transnational Management, 2003
  • YMA L50 Financial Services Marketing, 2002
  • YMA L73 Asiakaskäyttäytyminen lumetodellisuudessa, 2002
  • YMA L63 Marketplace Business Simulation, 2002
  • YMA L84 Pro Gradu -seminaari, 2001

Undergraduate courses – Embry-Riddle Aeronautical University – Worldwide (the U.S.), face-to-face via EagleVision / Adobe Connect & hybrid & blended, 2017-present

  • RSCH 202 Introduction to Research Methods (American and European campuses), 2 cohorts since 2017-
  • MGMT 311 Marketing, 2018

Undergraduate courses – Embry-Riddle Aeronautical University – Worldwide (the U.S.), online, 2017-
present

  • MGMT 311 Marketing, 2017

Undergraduate courses – Niagara University at Shanghai Industry & Commerce Foreign Language College (China), face-to-face to classroom, 2015-2016

  • Marketing
  • Microeconomics

Undergraduate courses in – the University of the Incarnate Word (the U.S.), online, 2009-2012

  • BINT 3311 International Business Management, 2012
  • BINT 3320 Cross Cultural Competences, 2012
  • BINT / BMKT 3361 International Marketing, 4 cohorts in 2010-2012
  • BMKT 4375 Market Research, 2 cohorts in 2009-2010

Undergraduate visiting lecture in Information Systems Sciences  - University of Malaya (Malaysia), face-to-face to classroom, 2008

  • CMBG 2397 eCommerce “The Challenges in Facing the Faceless – CRM in an Electronic Environment”

Undergraduate Business Administration Courses – Laurea University of Applied Sciences (Finland), face-to-face to classroom, 2006

  • Kvantitatiiviset menetelmät

Undergraduate visiting lectures in Marketing, Sociology, and Management - Tiffin University (the U.S.), face-to-face to classroom, 2005

  • MGT 201 Introduction to Management
  • MGT 301 Organizational Behaviors
  • MKT 253 Advertising
  • MKT 404 Global and Transnational Marketing
  • SOC 350 Social Psychology
  • SOC 360 Multicultural Issues in Society

Undergraduate courses – Tiffin University (the U.S.), online, 2005

  • MGT 301 Organizational Behavior
  • MGT 361 Managerial Research Design and Analysis

Undergraduate courses in Marketing, Leadership, Information Systems Sciences, and Commercial Law – University of Jyväskylä (Finland), face-to-face to classroom, 1998-2005

  • YMA A50 International Marketing, 8 cohorts in 1998-2005
  • YTP 131 Basics of Marketing, 3 cohorts in 2003-2005
  • KAO A14 Sopimusoikeus (book exam I), 2003
  • KAO A15 Irtaimen kaupan ja kuluttajasuojan perusteet, 2003
  • KAO A16 Kauppaoikeuden perusteet, 2003
  • KAO A18 Kuluttaja ja asuntokauppa, 2 cohorts in 2003
  • YJO A40 Yrityksen riskien hallinta, 2003
  • YMA C56 Marketing on the Internet, 5 cohorts in 2001 & 2003
  • YTM C92 International Marketing Project Work, 2000

Undergraduate courses in Services Marketing, International Marketing and Marketing Research – Open University of Jyväskylä (Finland), face-to-face to classroom, 1999-2004

  • Markkinoinnin perusteet, 5 cohorts in 1999-2002 & 2004
  • Kansainvälinen markkinointi, 4 cohorts in 2000-2002 & 2004
  • YMA A20 Markkinointitutkimus ja informaatiojärjestelmät, 2002
  • Asiakaspalvelu ja markkinointi, 2 cohorts in 1999-2000 (video lectures in addition to face-to-face)

Undergraduate courses in Marketing – Jyväskylä University of Applied Sciences (Finland), face-to-face to classroom, 1999-2004

  • HGB 435 Marketing Research, 2 cohorts in 2003-2004
  • HBM 223 Markkinointistrategiat internetissä, 3 cohorts in 1999-2000 & 2002
  • HBB 101 Kuluttajakäyttäytyminen, 2001
  • ZZL 101 Brandin luominen, 2000
  • ZZB Z02 Markkinointi, 2000

Course Development and Monitoring, and Pedagogical Innovations

  • Course Developer and Monitor for MBAA 611 Airport Management (graduate) - Embry-Riddle Aeronautical University (the U.S.), 2017-2018
  • Course Developer and Monitor for MBAA 616 Managing Human Factors in the Aviation / Aerospace Industry (graduate) - Embry-Riddle Aeronautical University (the U.S.), 2017-2018
  • Course Developer and Monitor for MGMT 311 Marketing (undergraduate) - Embry-Riddle Aeronautical University (the U.S.), 2016-2017
  • Laurea Peer-to-Peer open innovation based physical learning environment with companies on two campuses - Laurea University of Applied Sciences (Finland), developed in 2008-2009, still running today
  • Course Developer for graduate level online courses in International Business and Marketing – University of the Incarnate Word (the U.S.), 2007 – 2013
  • Developing and implementing in practice the award winning Laurea Learning by Developing pedagogical model which joins together working life with teaching and studying and is characterized by shared learning environments and project-based learning (Finland), 2006-2011
  • Course Developer for undergraduate and graduate level online courses in Marketing, Management, and Business Research – Tiffin University (the U.S.), 2001 – 2007

Supervision

  • 4 Ph.D. Students Supervised at the University of Jyväskylä (Finland), 2002-2004
  • 20 assists in Ph.D. Students Co-supervision at the University of Jyväskylä (Finland), University of Malaya (Malaysia), and Tallinn Technical University (Estonia) by last names, 2010, 2008, 2001-2005
  • 59 Master’s Theses in Marketing, Information Systems Sciences, and Business Studies Supervised at the University of Jyväskylä (Finland) and Laurea University of Applied Sciences (Finland), 2007, 2000-2005
  • External Examiner and/or Opponent at 4 Ph.D. Defences (also international), 2002-2005, 2008

Mentoring

  • Mentor for two international junior colleagues and doctoral students, Tampere University of Technology (Finland), 2005-2006
  • Mentor for entrepreneurial students, University of Jyväskylä (Finland), 2000-2004
  • Tutoring and mentoring starting undergraduate student groups, also international, 1993-1996
  • Each One Teach One one-on-one mentoring in languages, 1992-1995

  • Google Scholar Citations Indices: Titles 76, Citations 2100, h-index 14, i10-index 15 (October 2018)
  • In the top 4 per cent of researchers on Academia by 30-day views (Apr 2017)
  • In the top 5 per cent of researchers on Academia by 30-day views (Sep 2016)
  • Cited on CASI A2 classification in NASA’s Scientific and Technical Aerospace Reports STAR, Vol. 44, Issue 19 by National Aeronautics and Space Administration, Langley Research Center, Scientific and Technical Information Program Office (2006)

As of October 2017:

Books     

  1. Pricing and Competitive Behaviour of an Oligopoly: A Game Theoretic Approach, pp. 113. Reports from the School of Business and Economics N:o 25/2000, University of Jyväskylä (2000). ISSN 1455-1578, ISBN 951-39-0687-6.
  2. Essays on Customers in the Dawn of Interactive Banking, pp. 154. Jyväskylä Studies in Business and Economics 9/01, Jyväskylä University Printing House, Jyväskylä and ER-Paino Ky, Lievestuore (2001). ISSN 1457-1986, ISBN 951-39-0883-6.
  3. With Riihelä, T. & Haapaniemi, H. (eds.) Beyond the Dawn of Innovation Conference Proceedings, pp. 272. Laurea Publications B-34, Edita Prima Publishing Ltd., Helsinki (2009). ISSN 1458-7238, ISBN 978-951-799-152-0.
  4. With Riihelä, T. (eds.) Many Faces of Innovation – From literature synthesis to empirical studies, pp. 140. Laurea Publications A-70, Edita Prima Publishing Ltd., Helsinki (2009). ISSN 1458-7211, ISBN 978-951-799-183-4 (for online version ISBN 978-951-799-184-1).
  5. With Riihelä, T. (eds.) Combi2010 Conference Proceedings, pp. 339. Laurea Publications A-72, Edita Prima Publishing Ltd., Helsinki (2010). ISSN 1458-7211, ISBN 978-951-799-212-1.

Journal Articles and Conference Papers – peer-reviewed

  1. With Mattila, A. (2017) “Elements students value in online courses”, accepted for publishing in the Virtual Conference Human and Social Sciences at the Common Conference Slovak Proceedings in November 2017
  2. With Mattila, A. (2016) “Dimensions of likelihood to recommend an online course”, in the Virtual Conference Human and Social Sciences at the Common Conference Slovak Proceedings edited by Michal Mokryš and Štefan Badura, pp. 133-138, ISBN 978-80-554-1270-2, ISSN 1339-522X. EDIS Publishing Institution of the University of Zilina, Zilina, Slovak Republic.
  3. With Mattila, A. (2016) “Improving online course quality and learner satisfaction”, in the Virtual Conference Human and Social Sciences at the Common Conference Slovak Proceedings edited by Michal Mokryš and Štefan Badura, pp. 128-132, ISBN 978-80-554-1270-2, ISSN 1339-522X. EDIS Publishing Institution of the University of Zilina, Zilina, Slovak Republic.
  4. With Mattila, A. (2016) "Discussing the online learning premises", in Proceedings of the 5th International E-Learning Conference Cognitively Informed Technology, pp. 74-77, ISBN 978-1-4673-9430-7, the Institute of Electrical and Electronics Engineers IEEE, Manana, Bahrain. Refereed.
  5. With Mattila, A. (2015) “Antecedents of international recognisition in the context of higher education" (invited), Journal of Education, Psychology and Social Sciences, Vol. 3, Iss. 1, pp. 1-7, ISSN 1339-1488.
  6. With Mattila, A. (2015) “Developing international student exchange towards a competitive tool in higher education” (invited), Journal of Education, Psychology and Social Sciences, Vol. 3, Iss. 1, pp. 21-29, ISSN 139-1488.
  7. (2014) “Lead to succeed”, in Proceedings of Global Virtual Conference edited by Zlatko V. Sovreski, Michal Mokryš, Štefan Badura, and Anton Lieskovský, pp. 311-315, ISBN 978-80-554-0866-8, ISSN 1339-2778, EDIS Publishing Institution of the University of Zilina, Zilina, Slovak Republic.
  8. (2014) “Empower yourself and live happily ever after”, in Proceedings of Global Virtual Conference edited by Zlatko V. Sovreski, Michal Mokryš, Štefan Badura, and Anton Lieskovský, pp. 316-320, ISBN 978-80-554-0866-8, ISSN 1339-2778, EDIS Publishing Institution of the University of Zilina, Zilina, Slovak Republic.
  9. (2014) “Reference group influence in online customer acquisition and retention”, Journal of Management and Marketing, Vol. 2, Iss: 1, pp. 34-40, ISSN 1339-4896.
  10. With Mattila, A. (2014) “Building and maintaining an effective online learning community” in Proceedings of the 2nd international virtual Scientific Conference by Michal Mokryš, Štefan Badura, and Anton Lieskovský, pp. 208-212, ISBN 978-80-554-0891-0, ISSN 1339-3561, EDIS Publishing Institution of the University of Zilina, Žilina, Slovak Republic.
  11. (2014) "Technology paradigm with respect to the paradigms of organisational research" in Proceedings of the 2nd international virtual Scientific Conference by Michal Mokryš, Štefan Badura, and Anton Lieskovský, pp. 198-201, ISBN 978-80-554-0891-0, ISSN 1339-3561, EDIS Publishing Institution of the University of Zilina, Žilina, Slovak Republic.
  12. (2014) "On knowledge transfer enablers of research-driven clusters" in Proceedings of the 2nd international virtual Scientific Conference by Michal Mokryš, Štefan Badura, and Anton Lieskovský, pp. 202-207, ISBN 978-80-554-0891-0, ISSN 1339-3561, EDIS Publishing Institution of the University of Zilina, Žilina, Slovak Republic.
  13. With Mattila, A. (2014) “Business Process Management in the context of a higher education institution”, in Proceedings of the 3rd Electronic International Interdisciplinary Conference edited by Michal Mokryš, Štefan Badura, and Anton Lieskovský, pp. 73-77, ISBN 978-80-554-0921-4, ISSN 1338-7871, EDIS Publishing Institution of the University of Zilina, Zilina, Slovak Republic.
  14. With Mattila, A. (2014) “International student exchange as HEI’s competitive advantage”, in Proceedings of the 3rd Electronic International Interdisciplinary Conference edited by Michal Mokryš, Štefan Badura, and Anton Lieskovský, pp. 571-575, ISBN 978-80-554-0921-4, ISSN 1338-7871, EDIS Publishing Institution of the University of Zilina, Zilina, Slovak Republic.
  15. With Mattila, A. (2014) “How international knowledge transfer can bring a HEI international recognition”, in Proceedings of the 3rd Electronic International Interdisciplinary Conference edited by Michal Mokryš, Štefan Badura, and Anton Lieskovský, pp. 305-310, ISBN 978-80-554-0921-4, ISSN 1338-7871, EDIS Publishing Institution of the University of Zilina, Zilina, Slovak Republic.
  16. (2013) “Different Views of Defining Safety, Security and Social Responsibility”, Interdisciplinary Studies Journal (listed in the Ulrich's Periodicals Directory), Vol. 3, No. 1, pp. 7-20, ISSN 1799-2710. Indexed and abstracted in the ProQuest.
  17. (2013) “Security, Safety and Social Responsibility as Laurea’s Area of Focus”, Interdisciplinary Studies Journal (listed in the Ulrich's Periodicals Directory), Vol. 3, No. 1, pp. 94-106, ISSN 1799-2710. Indexed and abstracted in the ProQuest.
  18. (2013) “Peer instruction and immersion programmes as anticedents of an effective learning environment”, Journal of Management and Marketing, Vol. 1, Iss: 1, pp. 26-34, ISSN 1339-4896.
  19. (2013) “A Technographic View on Internet Adoption”, Proceedings of Conference of Informatics and Management Sciences edited by K. Matlaško, Anton Lieskovský and Michal Mokryš, pp. 56-59, ISBN 978-80-554-0648-0, ISSN 1339-231X, EDIS Publishing Institution of the University of Zilina, Zilina, Slovak Republic
  20. (2013) “Designing an effective learning environment”, Proceedings of Conference of Informatics and Management Sciences edited by K. Matlaško, Anton Lieskovský and Michal Mokryš, pp. 60-65, ISBN 978-80-554-0648-0, ISSN 1339-231X, EDIS Publishing Institution of the University of Zilina, Zilina, Slovak Republic, March 2013.
  21. (2013) "SMS feedback against phone interview as advertising follow-up measuring tools" in Proceedings of Global Virtual Conference edited by Zlatko V. Sovreski, Michal Mokryš, Štefan Badura, and Anton Lieskovský, pp. 93-98, ISBN 978-80-554-0649-7, ISSN 1339-2778, EDIS Publishing Institution of the University of Zilina, Zilina, Slovak Republic.
  22. (2013) "Optimal reaction strategy in rivalry" in Proceedings of Global Virtual Conference Workshop edited by  Zlatko V. Sovreski, Michal Mokryš, Štefan Badura, and Anton Lieskovský, pp. 72-78, ISBN 978-80-554-0649-4, ISSN 1339-2778, EDIS Publishing Institution of the University of Zilina, Zilina, Slovak Republic, April 2013.
  23. (2013) "Online shopping adoption factors" in Proceedings of Scientific Conference by Michal Mokryš, Štefan Badura, and Anton Lieskovský, pp. 108-113, ISBN 978-80-554-0726-5, ISSN 1339-3561, EDIS Publishing Institution of the University of Zilina, Žilina, Slovak Republic.
  24. (2013) "Technology orientation in relation to online service adoption" in Proceedings of Scientific Conference by Michal Mokryš, Štefan Badura, and Anton Lieskovský, pp. 42-46, ISBN 978-80-554-0726-5, ISSN 1339-3561, EDIS Publishing Institution of the University of Zilina, Žilina, Slovak Republic.
  25. (2013) “Insights into the vocational education” in Proceedings of the 2nd Electronic International Interdisciplinary Conference edited by Michal Mokryš, Štefan Badura, and Anton Lieskovský, pp. 241-245, ISBN 978-80-554-0762-3, ISSN 1338-7871, EDIS Publishing Institution of the University of Zilina, Zilina, Sloval Republic.
  26. (2013) "Discussing Educational Sciences” in Proceedings of the 2nd Electronic International Interdisciplinary Conference edited by Michal Mokryš, Štefan Badura, and Anton Lieskovský, pp. 246-250, ISBN 978-80-554-0762-3, ISSN 1338-7871, EDIS Publishing Institution of the University of Zilina, Zilina, Slovak Republic.
  27. (2013) “Role of recommendation in relation to the intention of using online services” in Proceedings of Virtual Conference Human and Social Sciences at the Common Conference Slovak, the 1st Human And Social Sciences at the Common Conference edited by Michal Mokryš, Štefan Badura, and Anton Lieskovský, pp. 27-30, ISBN 978-80-554-0808-8, ISSN 1339-522X, EDIS Publishing Institution of the University of Zilina, Zilina, Slovak Republic.
  28. (2013) “Stereotypes and self-perception affecting customer behaviour online” in Proceedings of Virtual Conference Human and Social Sciences at the Common Conference Slovak, the 1st Human And Social Sciences at the Common Conference edited by Michal Mokryš, Štefan Badura, and Anton Lieskovský, pp. 78-83, ISBN 978-80-554-0808-8, ISSN 1339-522X, EDIS Publishing Institution of the University of Zilina, Zilina, Slovak Republic.
  29. With Zolait, A. (2012) “Behaviour of Internet Banking Adopters: An Examination of the Psychological and User’s Readiness Determinants”, Interdisciplinary Studies Journal, Vol. 1, No. 4, pp. 37-52.
  30. With Luo, X., Lee, C-P & Liu, L. (2012) “An Exploratory Study of Mobile Banking Services Resistance”, International Journal of Mobile Communications, Vol. 10, No. 4, pp. 366-385. ISSN 1470-949X.
  31. With Moghavvemi, S. & Salleh, N.A.M. & Zhao, W. (2012) “The Entrepreneurs Perception on Information Technology Innovation Adoption: An Empirical Analysis of the Role of Precipitating Events on Usage Behavior”, Innovation: Management, Policy and Practice, Vol. 14, Issue 2, pp. 231-246, journal SSCI .362 (2010) and impact factor 0.38 (08/2015). ISSN 1447-9338. Refereed.
  32. With Zolait, A. (2009) “Acceptance of Innovations – Developing the UR-TAM model”, Beyond the Dawn of Innovation Conference Proceedings, pp. 123-154, Hyvinkää, Finland, June 2009. ISSN 1458-7238. ISBN 978-951-799-152-0.
  33. With Zolait, A. (2009) “UIBR – An Approach to Innovations Acceptance”, The Journal of Internet Banking and Commerce, Vol. 14, No. 2.
  34. With Zolait, A. & Sulaiman, A. (2009) “The effect of User’s Informational-Based Readiness on innovation acceptance”, International Journal of Bank Marketing, Vol. 27, Issue 1, pp. 76-100.
  35. With Lee, C-P. & Shim, J-P. (2007) ”An Exploratory Study of Mobile Banking Systems Resistance in Korea and Finland ”, Proceedings of Americas Conference on Information Systems AMCIS 2007, Keystone, the US, August 2007.
  36. With Mattila, A. (2006) “What is the Effect of Product Attributes on Public-Key Infrastructure Adoption?” The IPSI BgD Transactions on Internet Research. Multi-, Inter-, and Trans-disciplinary Issues in Computer Science and Engineering, Vol. 2, No. 1, pp. 16-21. Refereed. Article abstracted and indexed in the NASA Scientific and Technical Aerospace Reports STAR Vol. 44, Iss. 19, p. 91 on CASI A2 classification and included in the NASA Aeronautics and Space Database.
  37. With Suoranta, M. & Munnukka, J. (2005) Technology-based Services – A Study on the Drivers and Inhibitors of Mobile Banking”, Special Issue of International Journal of Management and Decision Making, Vol. 6, No. 1, pp. 33-46.
  38. With Mattila, A. (2005) “How perceived security appears in the commercialization of Internet Banking”, International Journal of Financial Services Management (invited), Vol. 1. No. 1, pp. 89-101.
  39. With Suoranta, M. (2004) “Mobile Banking and Consumer Behaviour – New Insights into the Diffusion Pattern”, Journal of Financial Services Marketing, Vol. 8, No. 4, pp. 354-366.
  40. (2004). “Factors Affecting the Adoption of Mobile Banking Services” (invited), the ICFAI Journal of Services Marketing, September 2004 issue (Re-printed from JIBC Vol. 8, No. 1 with a permission from Array Development)
  41. With Munnukka, J. (2004) ”Formation of Price Perception of Mobile Services between Customer Segments”, in the 3rd International Conference on Mobile Business Proceedings, New York, the U.S.
  42. With Karjaluoto, H. & Pento, T. (2003) ”Internet Banking Adoption among Mature Customers: Early Majority or Laggards?”, Journal of Services Marketing, Vol.17, No. 5, pp. 514-526.
  43. (2003) ”Mobile Services’ Users and Usage in Finland ”, in the proceedings of the European Applied Business Research Conference, Venice, June 2003. ISSN 1539-8757.
  44. With Suoranta, M. (2003). “Usage of Mobile Services: Empirical Findings from a Bank Customer Survey”, AMA Summer Educators’ Conference Proceedings, Enchancing knowledge development in Marketing, Vol 16, pp. 325-346. Ranked by AMS on journal listing.
  45. (2003) “Freedom to Provide Services in Relation to Competition Laws and Territorial Individual Property Rights”, the 21 st IVR Annual Congress, Book published based on the conference papers titled Law and Modernity: Particular Problems by Zetterquist (ed) pp. 215-227, Lund, Sweden, August 2003. 
  46. With Suoranta, M. & Munnukka, J. (2003) ”Technology-based Service Product – A Study on the Drivers and Inhibitors of Mobile Banking”, the 2nd International Conference on Mobile Business Proceedings pp. 187-199, Vienna, Austria, June 2003. ISBN 3-85403-169-6.
  47. With Munnukka, J. & Härkönen, A. (2003) ”Bundle Pricing in Mobile Service Business”, the 2nd International Conference on Mobile Business Proceedings pp. 141-151, Vienna, Austria, June 2003. ISBN 3-85403-169-6.
  48. (2002) ”Introducing Existing Financial Services over New Electronic Channels”, International Journal of Innovation Management, Vol. 6, No. 4, pp. 431-447.
  49. With Pento, T. (2002) ”Modelling Internet Adoption”, International Quarterly Journal of Marketing, Vol. 2, No. 1-4, pp. 11-20.
  50. With Karjaluoto, H. & Pento, T. (2002) ”Factors Underlying Attitude Formation toward Internet Banking”, International Journal of Bank Marketing, Vol. 20, No. 6, pp. 261-271.
  51. With Karjaluoto, H. & Pento, T. (2002) ”Study on Internet Usage among Bank Customers in Finland ”, AMA Winter Educators’ Conference Proceedings: Marketing Theory and Applications, Vol. 13, pp. 422-429. Ranked by AMS on journal listing.
  52. With Pento, T. (2002) ” Development of Electronic Distribution Channels in Finland – M-Banking Usage and Customer Profiles”, Banking and Information Technology BIT, seite 41, 2/2002, pp. 41-49.
  53. With Karjaluoto, H. & Pento, T. (2002) ”Customer Channel Preferences in the Finnish Banking Sector” (invited), Journal of Marketing Channels, Vol. 10, No. 1, pp. 41-64.
  54. With Karjaluoto, H. & Pento, T. (2002) ”Electronic Banking in Finland – Consumers’ beliefs and reactions to a new delivery channel”, Journal of Financial Services Marketing, Vol. 6, No. 4, pp. 346-361.
  55. (2001) ”Reference group Influence on Internet Banking Adoption in Finland”, EMAC Annual Summer Conference Proceedings: Rethinking European Marketing by Breivik, Falkenberg and Gronhaug (eds), Bergen, Norway, May 2001. ISBN 82-7674-129-0
  56. With Hanin, A. (2000) ”The Real Value of Electronic Banking”, Academy of Marketing Science’s Developments in Marketing Science, Vol. 23, pp. 398-402.

Other Technical / Scientific Reports and Publications

  1. With Timonen, H. & Hassinen, T. “Sisäisen turvallisuuden strategian yhteiskunnallisen vaikuttavuuden arvioimismekanismiksi kehitetyt indikaattorit” (The indicators developed to evaluate the societal impact of the State’s Internal Security Strategy, available in Finnish only). Border and Coast Guard Academy, the Finnish Border Guard (2016)
  2. (with others) LbD-katsaus raportti 2012, a series of nine (9) educational unit specific reports with separate ISBNs from 978-951-799-312-8 to 978-951-799-319-7, Laurea University of Applied Sciences (2013)
  3. With Chang, C.H. & Johansson, J-H. ROADMAP for contacts with Asia. A sourcebook to a changing world. Part 1: Project Report and Part 2: Attachments, Uusimaa Regional Council and LAUREA (2008)
  4. With Munnukka, J. (2004) “Service Bundling as Pricing Strategy for Mobile Services: Scandinavian Perspective”, Journal of Internet Banking and Commerce, Vol. 9, No. 2.
  5. With Munnukka, J. Research Project on Mobile Pricing. Case: Sonera Oyj, School of Business and Economics (2004)
  6. (2003) “Factors Affecting the Adoption of Mobile Banking Services”, Journal of Internet Banking and Commerce, Vol. 8, No. 1.
  7. (with others) Formation of Mobile Pricing – InBCT Research Report, Agora Center together with TeliaSonera (2003)
  8. With Härkönen, A. (2003) “Cell Sailors – An educational program aimed at mature customers on how to use mobile services”, Journal of Internet Banking and Commerce, Vol. 8. No. 2.
  9. Innovaatioiden kaupallistamisesta ja leviämisestä Osuuspankkiryhmän asiakaskunnassa: tapaus mobiilipankkipalvelut ja mobiilipankkipalveluita käyttävistä asiakkaista, heidän ostokäyttäytymisestään ja uskomuksistaan sen taustalla, School of Business and Economics together with OKO Bank Group (2002)
  10. (with others) Innovaation kaupallistamisesta, ja leviämisestä Keskon asiakaskunnassa: tapaus internet-ruokakaupat ja Internet-ruokakauppojen asiakkaista, heidän ostokäyttäymisestään ja asenteista sen taustalla, School of Business and Economics together with Kesko Group (2001)
  11. With Karjaluoto, H. & Pento, T. (2001) ”Internet Banking Adoption Factors in Finland ”, Journal of Internet Banking and Commerce, Vol. 6, No. 1.
  12. (with others) Environmental impacts of electronic versus conventional channels in retail banking – a comparative LCI study and customer behaviour in online banking: factors affecting the adoption of Internet banking: Case MeritaNordbanken, School of Business and Economics together with Nordea (2000)
  13. With Daly, S. (2000) ” Darwin and Ethics: Using Natural Selection to Understand Ethical Business and Organizational Behavior” (invited), Electronic Journal of Business and Organization Ethics EJBO, vol. 5, nro 1.
  14. Kansainvälinen opiskelijavaihto Taloustieteellisen osaston vahvuustekijänä (1998), Master’s Thesis in Marketing
  15. Aikamatkustuksen fysiikkaa (1995), Bachelor’s Thesis in Physics

Other Publications

  1. With Hirvikoski, T. (2013) “Painoalat Laurean strategisina osaamisalueina”, Kehittäjä 2/2013, pp. 4-7
  2. With Fife, E., Zhang, A., Sung, H-Y. & Fan, W. (2008) “WMDSS – Providing interesting findings for stakeholders”, Prime Mover 2/2008, pp. 4-6.
  3. With Elomaa, M. & Ivanov, B. (2008) ”Meet Laurea Peer to Peer – The new age learning environment”, Prime Mover 2/2008, pp.7-9.
  4. With Sarlio-Siintola, S., Saviaho, R., Ojasalo, K. & Elomaa, M. (2008) ”Building knowledge transfer gateways – How can HEI’s international networking benefit local stakeholders?”, Prime Mover 2/2008, pp. 14-15.
  5. With Saks, M. (2007) ”Towards RoadMap for Contacts with Asia” (invited), Prime Mover 2/2007, pp. 22-23.
  6. (2005). ”Metsästämme leijonaa, tahtoo saada suuren” (invited), Chydenius, Vol. 4, pp. 22-26.
  7. (2001) ”Verkkopankit – Asiakaspalaute suunnannäyttäjäksi” (invited), Economic Trends, Vol. 2, pp. 50-53.

Presentations, Published Abstracts and Workshops

  1. Practicum on Personal Strengths Deployment, Contemporary Views on Business Conference, 2010
  2. ”Competitive Actions and Reactions between Firms”, The Nordic Conference on Business Studies, Helsinki, Finland, August 1999. Full paper presentation.
  3. ”A New Theory of Value Creation”, INFORMS National Conference, Cincinnati, OH, May 1999.
  4. With DALY, S. ”The Competitive Reactions Between Firms”, INFORMS National Conference, Cincinnati, OH, May 1999. Full paper presentation.
  5. ”The Optimal Reactions Strategy in a Rivalry Among Competitors”, International Atlantic Economic Society, Montreal, QB Canada, October 1999. Research notes published in International Advances in Economic Research, Vol. 6. No 2. May 2000 under name The rivalry among competitors in an inflammable environment.
  6. ”Comparing Phone Interview and Real-Time Feedback as Research Methods in Advertising Follow-Up Measurement”, the 2nd International Conference on Research in Advertising, Amsterdam, the Netherlands, June 2003. Full paper presentation and a poster.

Administrative Leadership Positions
  • Administrative Director (Executive Board Member), the Finnish Market Court, Finland, 2018-present
  • Innovation Director (Executive Board Member), Humak University of Applied Sciences, Finland, 2015-2016
  • Head of Research and Information Services (Executive Board Member), Border and Coast Guard Academy, the Finnish Border Guard, Finland, 2014-2015
  • Director of Strategic Development (Executive Board Member), Office of the President 2014, Director of Strategic Planning and Support for Research 2013-2014, Special Advisor leading faculties’ strategic internationalization and RDI focus areas with staff members 2011-2012, Project Director 2010-2011, Head of Project 2009-2010, Laurea University of Applied Sciences, Finland
  • Head of Research and Innovation Services, Tampere University of Technology, Finland, 2005-2006
  • Head of Software Business Program, Faculty of Information Technology, University of Jyväskylä, Finland 2000-2001

Academic Positions

  • Special Advisor to the Presidents, International RDI Activities, Lahti University of Applied Sciences, Finland, 2016
  • Adjunct Professor, Worldwide, Embry-Riddle Aeronautical University, 2011-present
  • Adjunct Professor, Universe Online, the University of the Incarnate Word, the U.S. 2007-2013
  • Principal Lecturer & Head of Public Services Reform Master’s Program and Head of Industrial Business Services Master’s Program, Laurea University of Applied Sciences, Finland, 2006-2010 (including leave of absence 2009-2010)
  • Adjunct Professor, Tiffin-Global Online, Tiffin University, the U.S., 2001-2007
  • Professor (full, tenured) of Marketing in the Electronic Channels at the School of Business and Economics 2004-2005, Special Researcher post-doc. at the School of Business and Economics 2004, Professor (acting) of Commercialization of Innovations at the Faculty of Business Economics and Administration 2001-2003, Adjunct Professor of Electronic Business at the Faculty of Information Technology 2002-2004, Associate Professor at the Faculty of Business Economics and Administration 2002-2004 (including leave of absence Aug2002-April2004), Instructor at AVANCE Continuing Education Center 2002-2004 (on hourly basis), Examiner of Commercial Law at the Faculty of Business Economics and Administration 2003 (on hourly basis), Research Coordinator at the Faculty of Business Economics and Administration 2001, Senior Lecturer at the Faculty of Business Economics and Administration 2001, Instructor at Open University 1999-2005 (on hourly basis), Assistant Professor at the Department of Business and Economics 1998-2000 (including leave of absence Aug1999-Dec2000), Research Assistant at the Information Technology Research Center 1997, Civil Servant Trainee at the International Affairs Office 1996, Civil Servant Trainee at the Continuing Education Center 1996, University of Jyväskylä, Finland
  • Lecturer in the International Business Program 2003-2005 (part-time), Lecturer at the School of Cultural Studies 2000 (part-time), 2002 (part-time), Lecturer at the School of Engineering and Technology 2000 (part-time), Lecturer at the Department of Information Systems Sciences 1999-2000 (part-time), Lecturer at the Department of Commerce and Administration 1999-2005 (part-time), Jyväskylä University of Applied Sciences, Finland
  • Ph.D. Candidate, Finnish Graduate School of Marketing, 1999-2000

Governmental Positions

  • Ministerial Adviser, Ministry of Economic Affairs and Employment of Finland, Innovations and Enterprise Financing Department, 2018
  • Ministerial Adviser, Ministry of Economic Affairs and Employment of Finland, Competences, Innovation and Renewal Unit at the Enterprise and Innovation Department, 2017

European Commission Contracting

  • Monitor: H2020-ITN-2016-722482 – ESSENTIAL (2018)
  • Panel Rapporteur: GOVERNANCE-8 & TRANSFORMATION-2 (2018)
  • Monitor: H2020-ITN-2016-722482 – ESSENTIAL (2018)
  • Monitor: H2020-ITN-2016-722482 – ESSENTIAL (2018)
  • Rapporteur: Science With and For Society H2020-SwafS-2018-1/SwafS-02-2018/CSA/Normal: Innovative methods for teaching ethics and research integrity (2018)
  • Vice Chair: Societal Challenges H2020-SC6-TRANSFORMATIONS-2018/DT-TRANSFORMATIONS-02-2018-2019-2020/RIA/Normal Transformative impact of disruptive technologies in public services: Digitising and transforming European industry and services (2018)
  • Vice Chair: Societal Challenges H2020-SC6-GOVERNANCE-2018/GOVERNANCE-08-2018/CSA/Normal Governance for the future: Partnering for viability assessments of innovative solutions for markets outside Europe (2018)
  • Rapporteur: H2020 Science with and for Society - SwafS-27-2017 Implementing a European Train-the-Trainers initiative with regard to Ethics and Research Integrity (2017)
  • Expert Evaluator: H2020 Secure societies – protecting freedom and security of Europe and its citizens Call topic CIP-01-2016-2017: Prevention, detection, response and mitigation of the combination of physical and cyber threats to the critical infrastructure of Europe (2017)
  • Review Panel Vice Chair: H2020 Societal Challenges 6 Call topics H2020-SC6-ENG-GLOBALLY-6-2017 The Asia-Pacific as a strategic region for Europe, H2020-SC6-ENG-GLOBALLY-10-2017 Migration and asylum systems and H2020-SC6-CO-CREATION-07-2017 Towards a new growth strategy in Europe – Improved economic and social measurement, data and official statistics (2017)
  • Vice Chair: Societal Challenges H2020-SC6-ENG-GLOBALLY-6-2017 The Asia-Pacific as a strategic region for Europe and H2020-SC6-ENG-GLOBALLY-10-2017 Migration and asylum systems (2017)
  • Vice Chair: Societal Challenges H2020-SC6-CO-CREATION-07-2017 (1-stage) Towards a new growth strategy in Europe – Improved economic and social measurement, data and official statistics (2017)
  • Expert Evaluator: Societal Challenges H2020-SC1-2017-CNECT-1 call; H2020-SC1-PM-15-2017 Personalised coaching for well-being and care of people as they age in particular (2017)
  • Proposal Ranking Panel Review Member and Expert Evaluator: Spreading Excellence and Widening Participation H2020-WIDEPSREAD-04-2017 (2-stage) Call Teaming Phase 1 (2017)
  • Reviewer: Interim Review of Competitiveness and Innovativeness Programme project ABLE-TO-INCLUDE (2016)
  • Vice Chair: Societal Challenges H2020-SC6-2016 Europe in a changing world – inclusive, innovative and reflective societies, H2020-SC6-REV-INEQUAL-7 Spatial justice, social cohesion and territorial inequalities (2016)
  • Expert Evaluator and nominated Rapporteur: Excellent Science - Marie Sklodowska-Curie Actions H2020-MSCA-ITN-2016 Innovative Training Networks (2016)
  • Panel Rapporteur: Societal Challenges H2020-INT-SOCIETY-2015: Europe as a Global Actor (2015)
  • Expert Evaluator: Spreading Excellence and Widening Participation H2020-TWINN-2015 Twinning panel ICT (2015)
  • Expert Evaluator: H2020-PHC-2015-single-stage Advanced ICT systems and services for Integrated Care (2015)
  • Reviewer: First Review of Competitiveness and Innovativeness Programme project ABLE-TO-INCLUDE (2015)
  • appointed as an Expert Evaluator for H2020-HCO-2014 & H2020-PHC-2014-single-stage
  • Expert Evaluator: Competitiveness and Innovativeness Programme’s ICT Policy Programme CIP-ICT PSP-2013-7 (2013)
  • Rapporteur: Competitiveness and Innovativeness Programme’s ICT Policy Programme CIP-ICT-PSP-2012-6 (2012)
  • appointed as an Expert Evaluator for FP7-PEOPLE-2012-NIGHT
  • Expert Evaluator: Competitiveness and Innovativeness Programme’s ICT Policy Programme CIP-ICT PSP-2011-5 (2011)
  • Reviewer: monitoring and implementation of actions under ICT PSP, follow-up remote review after review period 1 (2011)
  • Reviewer: monitoring and implementation of actions under ICT PSP – ADD ME! Themantic Network (2011)
  • appointed as an Expert Evaluator for FP7-ICT-2011-7
  • appointed as an Expert Evaluator for FP7-PEOPLE-2011-NIGHT
  • Reviewer: Periodical review of eParticipation projects Ideal-EU, FEED, CitizenScape and Europetition (2010)
  • Rapporteur: 7. Framework Programme’s ICT pilar FP7-ICT-2009-C (2009)
  • Reviewer: Reviews of the eParticipation projects from 2007 Call Ideal-EU, FEED and CitizenScape (2009)
  • Expert Evaluator: Competitiveness and Innovativeness Programme’s ICT Policy Programme CIP-ICT PSP-2001-2 (2008)
  • Rapporteur: eParticipation Preparatory Action (2008)
  • Expert Evaluator: eParticipation 2007/1 (2007)
  • Expert Evaluator: Competitiveness and Innovativeness Programme’s ICT Policy Programme CIP-ICT PSP-2001-1 (2007)
  • Specialist: Internet Banking in an Enlarged Europe – ICT Challenges towards eEurope (2005)
  • Specialist: ENL/ICT Themantic Study, The Internet Bank Case (2003)

State of Council Governmental Appointments

Non-professional Judge, Market Court of Finland, 2006-2018; Judicial Oath sworn on 10 May 2006

  • Cases in law ruled as a member of the court include i.e. so-called Asphalt Cartel, Bus Cartel and Milk Price War: 94/04/KR, 209/06/KR, 580/08/KR, 281/05/KR, 293/05/KR, 351/04/KR, 353/04/KR, 60/09/KR, 407/06/KR, 244/06/KR, 90/06/KR, 253/11/KR, 458/12/KR, 36/13/KR, 2016/42, 2016/96, 2016/107, 2016/249
  • Representative of the National Market Court Experts in the fourth evaluation round of the Corruption Prevention in respect of Members of Parliament, Judges and Prosecutors, Group of States against Corruption, 2012

Visiting Professor / Scientist Positions

Experiences abroad as an educator, a researcher and a tourist include but are not limited to: Malaysia, Japan (Tokio, Osaka, Nagoya), South Korea, the United States (New York City, Cincinnati, Tiffin, Orlando), Canada (Toronto, Montreal, Niagara Falls), the United Kingdom (London, Cambridge, Oakham, York), Sweden (Stockholm, Norrköping, Malmö, Haparanda), Norway (Bergen, Oslo, Trondheim), Denmark, the Netherlands (Amsterdam, Groningen, the Hague), Belgium (Brussels, Leuven, Gent), Luxembourg, France (Paris, Nice), Italy (Rome, San Remo, Venice, Florence), Austria, Germany (Hamburg, Braunschweig), Romania (Bucharest, Sinaia), Estonia (Tallinn, Rakvere, Narva), Greece (Athens, Crete), Turkey, Vatican, Monaco, the Maldives, Poland, Russia (Moscow, St. Petersburg), Bahrain, China, Spain, the United Arab Emirates, Egypt

  • Shanghai Industry & Commerce Foreign Language College (the Republic of China): Visiting Professor for four weeks on behalf of the University of Niagara (the U.S.), 2015-2016
  • University of Bahrain (Kingdom of Bahrain): Invited Keynote Speaker on “eLearning building blocks - the future is now!” and Award panel member at the 5th International Conference on e-learning “Cognitively Informed Technology”, 2015
  • University of Malaya (Malaysia): Visiting Professor at the Faculty of Business and Accountancy, 2008 and Visiting Professor at the Department of Operations and Management Information Systems, 2010 (altogether 1-2 month)
  • University of Bucharest (Romania) & Tiffin University (the U.S.): Visiting Professor at the TU@UB Executive MBA Program 8 weeks in Romania, 2005 and a 3 weeks in the U.S. 2006
  • Tiffin University (the U.S.): European Research Fellow, 2004 and Visiting Lecturer, 2005 (altogether apx. 2 months)
  • University of Groningen, Department of Marketing Research and Econometrics: two short term researcher visitations funded by the Finnish Graduate School of Marketing, 1999-2000

Professional Responsibilities

  • Session Chair and Reviewer, Digital Business Opportunities, Smart Cities in Smart Regions Conference (Finland), 2016
  • General Chair, Organising Committee, Contemporary Views on Business Conference (Finland), 2010
  • General Chair, Organising Committee, Beyond the Dawn of Innovation – an International Conference (Finland), 2009
  • Session Chair, Conference on Innovative Pedagogical Models in Higher Education (Finland), 2008
  • Organising Committee Member, 4th International Conference on Mobile Business (the U.S), 2005
  • Discussant, American Marketing Association AMA Winter Educators’ Conference, a special session “Achieving Principles of Marketing from Meta-Analyses Findings” (the U.S.), 2003
  • Session Chair, The 19th International Summer Seminar for Business and Economics Researchers (Finland), 2002
  • Session Chair, National Doctoral Tutorial in Marketing (Finland), 2001
  • Reviewer and Opponent, The 17th International Summer Seminar for Business and Economics Researchers (Finland), 2000
  • Specialist in Panel, Helping Student Collaboration Projects Succeed, INFORMS Conference (the U.S.), 1999 

Editorial Board Activities

  • Encyclopedia of Organizational Knowledge, Administration, and Technologies, 1st Edition (the U.S.), 2018 – 2020
  • International Journal of Accounting and Finance (Canada), 2018
  • Member, eCertis Editorial Team, European Commission Unit G4 Innovative and e-procurement, DG for Internal Market, Industry, Entrepreneurship & SMEs (2018)
  • International Journal of Information Technology and Management (the UK), 2018
  • Journal of Applied Research in Higher Education (the U.S.), 2018
  • International Journal of Electronic Banking (Bahrain), 2018
  • International Journal of Technology Diffusion (Malaysia, Bahrain), 2010 - present
  • International Journal of Human-Computer Interaction (the UK), 2017
  • International Journal of Electronic Marketing and Retailing (Italy), 2017
  • The World Multi-Conference on Systematics, Cybernetics and Informatics Proceedings (the U.S.) 2017, (Czech Republic) 2001-2003
  • International Journal of Wireless and Mobile Computing (the UK), 2016
  • International Journal of Electronic Banking (the UK), 2015-2016
  • Journal of Information Technology for Development (the U.S.), 2015-2016
  • Internet Research (the UK), 2014
  • Interdisciplinary Studies Journal (Finland), 2010-2012
  • International Journal of Bank Marketing (the UK), 2013-2014, 2010, 2005
  • Technology Diffusion and Adoption: Global Complexity, Global Innovation (Bahrain), 2013
  • African Journal of Business Management (Kenya), 2013
  • International Journal of Management and Business Studies (Intia), 2013
  • Journal of Enterprise Information Management (the U.S.), 2013
  • Basic Research Journal of Business Management and Accounts (Turkey), 2012
  • Security and Communication Networks (the U.S.), 2012
  • Innovation: Management, Policy & Practice (the UK), 2011
  • Industrial Management & Data Systems (the UK), 2011
  • The 7th International Symposium on Management, Engineering and Information Proceedings (Austria), 2011
  • Vantaa Regional Unit Review, online magazine (Finland), 2010-2011
  • Journal of Information Technology and Application (the UK), 2010, 2002
  • African Journal of Marketing Management (Nigeria), 2010
  • Prime Mover (Finland), 2008
  • Liikepaikka – Vähittäiskaupan strateginen liikepaikkasuunnittelu, in Finnish only, about retailing and strategic business planning (Finland), 2008
  • P2P Time – an Online Journal (Finland), 2008
  • Proceedings of the Conference on Innovative Pedagogical Models in Higher Education (Finland), 2007
  • IPSI Transactions Journal (Serbia), 2006
  • America’s Conference on Information Systems Proceedings (the U.S.), 2006
  • Euro mGov 2005 book of article collections (Japan), 2005
  • Business Process Management Journal (the UK), 2004
  • European Conference on Mobile Government Proceedings (Slovenia), 2004
  • Journal of Financial Services Marketing (the UK), 2004
  • The 3rd International Conference on Mobile Business Proceedings (Austria), 2004
  • The 12th European Conference on Information Systems ECIS Proceedings (the UK), 2004
  • Business Process Management Journal: Management of Mobile Business Applications and Services (the UK), 2003
  • The Services Industries Journal (the UK), 2002
  • American Marketing Association’s AMA Summer Educators’ Conference Proceedings (the U.S.), 2002
  • Journal of Internet Banking and Commerce (the U.S.), 2001-2004
  • Mobile Commerce: Technology, Theory, and Applications (the U.S.), 2001

Reviews and Panels

  • Member (EU State delegate representing Finnish Government), Multi-Stakeholder Expert Group on eProcurement – Interoperability Task Force, European Commission Unit G4 Innovative and e-procurement, DG for Internal Market, Industry, Entrepreneurship & SMEs (2018)
  • Scientific Reviewer, Book-Authoring Proposal, Research & Translation Center, Prince Sultan University, Saudi-Arabia (2017)
  • Assessor and Member of the Jury, Award of Excellence in Designing and Developing e-courses at the Universities of Gulf Cooperation Council (GCC), University of Bahrain, Department of Information Systems, College of Information Technology, (Bahrain), 2014-2015
  • Member, National Internal Security Strategy Renewal Working Panels: border control, police, rescue, immigration (2015)
  • Member, Steering Group coordinating research within the directorate of Ministry of the Interior (2014-2015)
  • Member, International Advisory Committee, International Conference in Information and Communication Technology (Indonesia), 2013
  • International Advisory Board Member and External Assessor for Professorships in Marketing & Information Systems, University of Malaya (Malaysia), 2008-2014
  • Panel Member, the 2nd round of the OECD reviews of higher education in regional development (various regions), 2008-2010
  • Chairperson 2004 and Finnish Delegate 2003-2009, Multinational Research Consortium for Worldwide Mobile Internet Survey WMIS
Research Grants and Contracts

I have led and/or worked for 26 externally funded, also international, research projects in 2014-2015 & 1998-2010 & 2014-2015. I've been awarded the University President’s stipend for advancing International Relations 2004 and 12 personal research grants 1999-2003.

  • Enhancing the workflow and functionalities of Automated Border Control (ABC) gates - Integration Project, European Commission with various international partners, 2014-2015
  • BOrdDErGuArd - Proactive Enhancement of Human Performance in Border Control, European Commission with various international partners, 2015
  • Sisäisen turvallisuuden strategian yhteiskunnallinen vaikuttavuus ja siihen liittyvät indikaattorit (available in Finnish only "The societal impact of the strategy of internal security and related indicators”), Ministry of Interior, 2015
  • Contemporary Views on Business – Partnering for the future, Foundation for Economic Funding, 2009-2010
  • Wireless Data Services Survey, tens of international industry and academic partners worldwide, 2006-2009
  • User’s Informational-Based Readiness on Innovation Acceptance, University of Malaya, 2008-2009
  • Knowledge Creation and Transfer within and between the European Research-Driven Clusters CRÈME, EU proposal preparation with various partners, 2007-2008
  • RoadMap for Contacts with Asia – the Reverse China Effect, Uusimaa Regional Council, Embassy of China, Liu Shi Ltd., 2007-2008
  • Public Procurement, Logica Ltd. with other companies, 2006-2007
  • Customer Relationship Management in eInvoicing, Tapiola Bank Group, 2006-2007, 2002-2003
  • Commercialisation of Innovations in Wellness Technology, Oulu Development Agency Ltd., 2005
  • PanNordic mModels, TeliaSonera, 2004-2005
  • Business Markets under ICT turbulence, TeliaSonera, 2004-2005
  • Revenue Sharing Models (B-to-B) in Telecommunications Business, TeliaSonera, 2003-2004
  • Mobile Banking Product Development, OKO Bank Group, 2003
  • Advancing Tourism in Jyvaskyla Region, Jyväskylään! Ltd, 2003
  • Applications and Services for the Mobile User and Worker, EU proposal preparation with various partners, 2003
  • Mobile Administrative Workflows, EU Network of Excellence preparation with various partners, (2003)
  • Consumer-based Positioning in Mobile Environment, Innovations in Business, Communication and Technology, National Technology Agency with various industry partners e.g. Metso, TeliaSonera, TietoEnator, and Nokia Telecommunications, 2001-2003
  • Seamless User Experience in an Electronic Environment, Innovations in Business, Communication and Technology, National Technology Agency with various industry partners e.g. Metso, TietoEnator, TeliaSonera and Nokia Telecommunications, 2001-2003
  • Wellness Dream Lab, Jyväskylä Development Company, 2002-2003
  • Commercialisation of eShopping Innovation, Kesko Group, 2002
  • Multimedia Messaging Services Developing Decision-Making More Effective, TeliaSonera and regional partners, 2001-2002
  • Future Mobile Services, OKO Bank Group, 2001-2002
  • Consumer Behaviour: E-banking and Bank's Distribution Channels' Environmental Effects, Merita Bank[1], 2000-2001
  • Pricewars and Competition in Finnish Gasoline Markets, Finnish Association of Gasoline Retailers and various gasoline companies, 1998-2000

Consulting

  • Customer-centric Development of Public Services at Tyon Paivat, Ministry of Labour (Finland), 2007
  • Role of Electronic Environment in Future Business Models at Maakunnan Menestyjat, Central Finland OP Bank (Finland), 2005, 2003
  • Consumer’s Voice in Market Research, Telia (Sweden), 2004
  • Mobile Financial Services, MobeyForum Association (Finland), 2004
  • Marketing in Electronic Channels, Foundation for Economic Education (Finland), 2004
  • Mobile Services User Profile in Finland, Sangnam Institute (South Korea), 2004
  • Mobile Banking, AtWork Ltd. (Finland), 2001-2003
  • Electronic and Mobile Services: Who are using them? at Mobile Services – Games or Service, OKO Bank Group (Finland), 2001-2002
  • The Future Developments in IT Industry, Sanoma Media House Ltd., (Finland), 2002
  • Commercialisation of Grocery Technology, Jyväskylä Regional Development Company Ltd. and VTT
  • Biotechnology Technical Research Center of Finland Ltd. (Finland), 2002
  • User-centric Solutions in Networked Economy – HIT Digital Finland, National Technology Agency (Finland), 2002
  • Marketing Financial Services, IIR Training (Finland), 2002
  • Into Workshop, OKO Bank Group (Finland), 2001
  • EMEA Summit, NCR (Marocco), 2001 (appearance in person cancelled due to political instabilities)
  • Data Warehousing and CRM for Financial Services, AEL Business Development and Training Services (Finland), 2001

Professional Credentials and Education

  • Certified EagleVision and Blended Instructor, Embry-Riddle Aeronautical University, the U.S., 2016, 2011-2015
  • Certified and Qualified Relationship Awareness Facilitator, Personal Strengths Publishing Ltd., the UK, 2009
  • Certified Teacher in Finland, Hamk University of Applied Sciences, Finland, 2007-2008
  • Native level English language skills, EU level of C2 (tested by MRBE Ltd. 2009)

Education

  • Doctor of Science in Economics and Business Administration, University of Jyvaskyla, Finland, 2001
    • Opponent Professor Richard Lancioni, Temple University, the U.S
    • External Evaluator Professor Bertil Thorngren, Stockholm School of Economics, Sweden
  • Doctorate in Marketing, with minor in Information Systems Sciences and Licenciate Thesis in Econometrics, University of Jyvaskyla, Finland, 2000
    • Opponent Dr. Shawn P. Daly, Tiffin University, the U.S.
    • External Evaluator Dr. Paul Arsenault, West Chester University, the U.S.
  • Master of Science in Marketing, with minors in Physics with Bachelor's Thesis including, Intercultural Studies, Commercial Law and other studies in Spanish, French, Japanese, Swedish, English, Mathematics, and Economics, University of Jyvaskyla, Finland, 1998

Board Memberships

  • Member, Steering Committee, Low Carbon Cleantech Procurements, implemented by Finnish Environment Institute and funded by the Finnish Innovation Fund Sitra (Finland), 2018
  • Member, Steering Committee, Using simulation in teaching in the educational institutions within the directorate of the Ministry of the Interior, Police University College (Finland), 2014-2015
  • Member, Developing the Exploitation of Research Results in the Universities Working Group, Ministry of Education (Finland), 2006
  • Member, Executive Board, Jyväskylään! Ltd. (2004)
  • Deputy Member, Finnish Association of Graduates in Economics and Business Administration (Finland), 2003-2005
  • Member, Service Center for Development Co-operation: Negotiation Team of the Developing Countries, The National Union of University Students (Finland), 1996

Departmental Positions and Service to the employer in Finland

  • Member, Executive Board of Market Court, 2018 - present
  • Member, Extended Executive Board of Lahti University of Applied Sciences, 2016
  • Member, YT-TS Committee for handling common issues between the employer and the employees regulated by law, Humak, 2016
  • Member, Steering Committee, Helsinki Metropolitan Region Urban Research Program, 2014 as representing Laurea, 2015-2016 representing Humak
  • Member, Steering Committee, Developing Work Communities Program, Humak, 2016
  • Member, Board of Directors at Humak, 2015-2016
  • Member, Executive Board of the Border and Coast Guard Academy, 2014-2015
  • Member, Executive Board of Laurea, 2014
  • Member, Management Team for the Executive Board at Laurea, 2014
  • Chairperson, Federation of the Universities of Applied Sciences (FUAS) Focus Area RDI Consortium of Societal Security and Integrity, 2013-2014
  • Member, FUAS RDI Strategic Steering Committee, 2013-2014
  • Member, FUAS Focus Area RDI Consortium of Societal Security and Integrity, 2012
  • Chairperson, Focus Area Team, Security and Social Responsibility, Laurea, 2011-2013
  • Chairperson, FUAS Publication Series Working Group, 2011
  • Member, FUAS Curriculum Review Planning Committee, 2011
  • Chairperson, International Knowledge Transfer Committee, Laurea, 2009-2010
  • Member, Extended Regional Unit Management Team, Laurea, 2009-2010
  • Chairperson, Standing Committee of Combi2010, Laurea, 2009-2010
  • Head of Industrial Services Master’s Programme, Laurea, 2008-2009
  • Member, Steering Committee, Laurea Peer-to-Peer, 2007-2008
  • Member, Knowledge Intensive Business Services KIBS Committee, Regional Innovation Policy, Laurea 2006-2007
  • Head of Public Reform Master’s Programme, Laurea, 2006-2008
  • Chairperson, Committee, Developing services for international students and researchers, Tampere University of Technology, 2005
  • Member, Executive Board of the University Language Center, University of Jyväskylä, 1995-1996, 2004-2005
  • Member, Innovation Policy Committee, University of Jyväskylä, 2004-2005
  • Member, Department Committee, University of Jyväskylä, 2004-2005
  • Member, Teaching Quality Development Committee, University of Jyväskylä, 2003-2004
  • Deputy Member, Department Committee, University of Jyväskylä, 1999-2004
  • Member, SOKRATES-Committee, University of Jyväskylä, 1996-1997
  • Member, Study Grant Committee, University of Jyväskylä, 1994-1996
  • Member, Nutrition Committee, University of Jyväskylä, 1995-1996

Student Union, University of Jyväskylä, Finland

  • Member: responsible for International Affairs and Social Policy, Executive Board, 1996-1997
  • Member, Administrative Committee, 1996
  • Member, International Affairs Committee, 1996
  • Coordinator, Incoming Foreign Student Services, 1996
  • Member (directly elected by voters), Student Council, 1995
  • Internal Accountant, Student Union, 1995
  • Member, Housing Council, 1995
  • Member, Housing Committee, 1995
  • Member, Social Affairs Committee, 1993-1994

Professional

  • Acknowledged in “Who is Who in Finland”, 2005-present
  • Invited corresponding member of European Academy of Sciences, elected for an outstanding contribution to science and technology, especially for contributions to economy and fundamental developments in the field of interactive banking and e-banking, Economics as scientific discipline, 2004-present
  • Rector’s stipend for advancing International Relations (2004)
  • 12 personal research grants (1999-2003)
  • Research related media publicity: 27 hits in print media, 2001-2009 and 32 online, radio and tv hits, 2001-2010

Private

  • Best Player in an amateur game of Finnish Baseball (2002)
  • National Pro Musical Medal (1992)
  • Attendant Diploma (1992)
  • Aleksis Kivi stipend in writing (1991)
  • Silver Badge for qualifications in dancing (1985)
  • Iitti Medal for promoting home community’s visibility (1983)
  • National Winner in the Art for Children and Youth event (1982)
  • Best Athlete of the Year in one’s age group, municipality level (1980, 1981, 1982)