Sohel Imroz

Assistant Professor of Human Resources Management
Management, Marketing and Operations Department
Daytona College of Business

Areas of Expertise

Human Resource Management, Organizational Development, ITIL and IT Service Management
Sohel  Imroz

Dr. Imroz is an Assistant Professor of HR at the David O'Maley College of Business, Embry-Riddle Aeronautical University. Prior his academic career, he had almost 20 years of professional experience in HR and IT. He is interested in two broad research areas: Human Resource/Organization Development (HR/OD) and IT Service Management (ITSM). In the area of HR/OD, he has completed many projects and conducted research on leadership development, competency model, social network analysis, and team-building. He is also interested in topics such as knowledge management, talent management and succession planning, employee engagement and retention, and data analytics in HR. In the area of ITSM, his past projects include various ITIL processes (e.g. Request Fulfillment, Incident, Problem, Change, and Asset Management), information security risk management, and professional online communities.

  • Ph.D. - Doctor of Philosophy in Work Force Education and Development, Pennsylvania State University
  • M.S. - Master of Science in Management Information Systems, University of Nebraska - Omaha
  • M.B.A. - Master of Business Administration in Business Administration, Drake University
  • B.S. - Bachelor of Science in Computer Science, University of Science & Arts of Oklahoma

  • BA 324: Aviation Labor Relations
  • BA 314: Human Resource Management

Imroz, S. M. (Under Review). Understanding differentiation of user roles and gamification in a professional online community.

Imroz, S. M. (2019). A qualitative case study identifying metrics for ITIL request fulfillment process: Perspectives of an information technology service provider group. Journal of Organizational Psychology, 19(4). pp. 78-97

Imroz, S. M. (2019). Motives to participate in an online community for professionals: Lessons from ServiceNow customer service community. ​Journal of Workplace Learning. 31(8). pp. 498-519.

Imroz, S. M. & Luke, T. (2015). Using social network analysis to evaluate students’ participation in an online class at a major university in Pennsylvania: A case study. Proceedings of 2015 AHRD International Research Conference in the Americas.

Boswell, R. A., & Imroz, S. M. (2013). The AACC leadership competencies: Pennsylvania’s views and experiences. Community College Journal of Research and Practice, 37(11), 892-900.

Imroz, S. M. (2013). Diffusion of innovations as a theoretical framework for oral rehydration therapy (ORT) adoption in rural Bangladesh. Review of Management Innovation & Creativity6(18).

Alzahmi, R. & Imroz, S. M. (2012). A look at factors influencing the UAE education and development system. International Handbook of Academic Research and Teaching. 22, 321-334. 

Imroz, S. M. (2012). A conceptual framework for social networking policy in the workplace. Proceedings of 2012 AHRD International Research Conference in the Americas. 2059-2091.

Imroz, S. M. (2012). Improving team building in a customer care department: A case study. The 2013 Pfeiffer Annual: Consulting (pp. 189-194)San Francisco, CA: Pfeiffer & Co., Inc.

Imroz, S. M. (2012). What is Six-Sigma? In W. J. Rothwell (Executive Ed.), J. Lindholm, K. Yarrish & A. Zabellero (Vol. eds.), The Encyclopedia of Human Resource Management: HR Forms and Job Aids (pp. 295-300). San Francisco, CA: Pfeiffer & Co., Inc.

Rothwell, W. J. & Imroz, S. M. (2012). Improving customer care experience: A case study of a large private hospital in Dhaka, Bangladesh. In D. D. Warrick & J. Mueller (Eds.), Lessons in Leading Change: Learning From Real World Cases (pp. 183-193). Oxford, UK: RossiSmith Academic Publishing.

Imroz, S. M. (2011). Are standardized tests a good measure of student learning? International Handbook of Academic Research and Teaching. 17, 28-33.

Imroz, S. M. & Alzahmi, R. (2011). Using Ajax technology to improve the performance of a web-based help desk application at a payment systems company. Journal of Information Systems Technology and Planning. 4(8), 43-51.

Imroz, S. M., Pietron, L. R., Haworth, D. A. & Ward, K. W. (2010). Application of Q-methodology in critical success factors of information security risk management. Journal of Information Systems Technology and Planning. 4(7), 46-60.

Employee Relations & Conflict Resolution - University of Central Florida (Credential ID ORG-PROGRAM-305117)

Certified Associate Trainer - International Board of Certified Trainers (IBCT)

Graduate Student Online Teaching Certificate - Penn State University

ITIL V2 – Foundation Certificate in IT Service Management (cert # c.676625)

ITIL V3 – Foundation Certificate in IT Service Management (cert # c.918008)

ITIL V2 – Practitioner Certificate: Service, Incident, and Problem Management (cert # 00027180-01-ZQKN)

ITIL V3 – Intermediate Certificate: Service Strategy (cert # 02322744-01-ZQFP)