Areas of Expertise
- Ph.D. - Doctor of Philosophy in Work Force Education and Development, Pennsylvania State University
- M.S. - Master of Science in Management Information Systems, University of Nebraska System : Omaha
- M.B.A. - Master of Business Administration in Business Administration, Drake University
- B.S. - Bachelor of Science in Computer Science, University of Science & Arts of Oklahoma
- BA 314: Human Resource Management
- BA 324: Aviation Labor Relations
Imroz, S. M. (2019). A qualitative case study identifying metrics for ITIL request fulfillment process: Perspectives of an information technology service provider group. Journal of Organizational Psychology, 19(4). pp. 78-97
Imroz, S. M. (2019). Motives to participate in an online community for professionals: Lessons from ServiceNow customer service community. Journal of Workplace Learning. 31(8). pp. 498-519. https://doi.org/10.1108/JWL-02-2019-0021
Imroz, S. M. & Luke, T. (2015). Using social network analysis to evaluate students’ participation in an online class at a major university in Pennsylvania: A case study. Proceedings of 2015 AHRD International Research Conference in the Americas.
Boswell, R. A., & Imroz, S. M. (2013). The AACC leadership competencies: Pennsylvania’s views and experiences. Community College Journal of Research and Practice, 37(11), 892-900.
Imroz, S. M. (2013). Diffusion of innovations as a theoretical framework for oral rehydration therapy (ORT) adoption in rural Bangladesh. Review of Management Innovation & Creativity. 6(18).
Alzahmi, R. & Imroz, S. M. (2012). A look at factors influencing the UAE education and development system. International Handbook of Academic Research and Teaching. 22, 321-334.
Imroz, S. M. (2012). A conceptual framework for social networking policy in the workplace. Proceedings of 2012 AHRD International Research Conference in the Americas. 2059-2091.
Imroz, S. M. (2012). Improving team building in a customer care department: A case study. The 2013 Pfeiffer Annual: Consulting (pp. 189-194). San Francisco, CA: Pfeiffer & Co., Inc.
Imroz, S. M. (2012). What is Six-Sigma? In W. J. Rothwell (Executive Ed.), J. Lindholm, K. Yarrish & A. Zabellero (Vol. eds.), The Encyclopedia of Human Resource Management: HR Forms and Job Aids (pp. 295-300). San Francisco, CA: Pfeiffer & Co., Inc.
Rothwell, W. J. & Imroz, S. M. (2012). Improving customer care experience: A case study of a large private hospital in Dhaka, Bangladesh. In D. D. Warrick & J. Mueller (Eds.), Lessons in Leading Change: Learning From Real World Cases (pp. 183-193). Oxford, UK: RossiSmith Academic Publishing.
Imroz, S. M. (2011). Are standardized tests a good measure of student learning? International Handbook of Academic Research and Teaching. 17, 28-33.
Imroz, S. M. & Alzahmi, R. (2011). Using Ajax technology to improve the performance of a web-based help desk application at a payment systems company. Journal of Information Systems Technology and Planning. 4(8), 43-51.
Imroz, S. M., Pietron, L. R., Haworth, D. A. & Ward, K. W. (2010). Application of Q-methodology in critical success factors of information security risk management. Journal of Information Systems Technology and Planning. 4(7), 46-60.