Sohel Imroz

Title
Assistant Professor
Email
Department
Management, Marketing and Operations Department
College
College of Business

Areas of Expertise

Human Resource Management; Organization Development; Diversity, Equity, and Inclusion; ITIL and IT Service Management
Sohel Imroz

Dr. Imroz is an Assistant Professor of HR at the David B. O'Maley College of Business, Embry-Riddle Aeronautical University. Prior his academic career, he had almost 20 years of professional experience in HR and IT. He is interested in two broad research areas: Human Resource/Organization Development (HR/OD) and IT Service Management (ITSM). In the area of HR/OD, he has completed many projects and conducted research on leadership development, competency model, social network analysis, and team-building. He is also interested in topics such as knowledge management, talent management and succession planning, employee engagement and retention, and data analytics in HR. In the area of ITSM, his past projects include various ITIL processes (e.g. Request Fulfillment, Incident, Problem, Change, and Asset Management), information security risk management, and professional online communities. Dr. Imroz also holds SHRM-SCP, ITIL, and IATA certifications. 

  • Ph.D. - Doctor of Philosophy in Workforce Education and Development, Pennsylvania State University-Main Campus
  • M.S. - Master of Science in Management Information Systems: Information Assurance, University of Nebraska at Omaha
  • M.B.A. - Master of Business Administration in Business Administration, Drake University
  • B.S. - Bachelor of Science in Computer Science: Business, University of Science and Arts of Oklahoma
  • SHRM Senior Certified Professional (SHRM-SCP) - Society for Human Resource Management (SHRM)
  • BA 725: Avi/Aero Organization Behavior
  • BA 324: Aviation Labor Relations
  • BA 901: Dissertation
  • BA 314: Human Resource Management
  • BA 520: Org Behavior Thry App in Aviat
  • BA 317: Organizational Behavior
  • BA 699: Special Topics in Bus Admin

Books

  1. Bakhshandeh, B., Rothwell, W. J., & Imroz, S. M. (2023). Transformational coaching for effective leadership: Implementing sustainable change through shifting paradigms. Productivity Press, Boca Raton, FL. 
  2. Rothwell, W. J., Imroz, S. M., & Bakhshandeh, B. (2021). Organization development interventions: Executing effective organizational change. Routledge, Boca Raton, FL.
  3. Ahmed, U., Umrani, W. A., Khalid, N., & Imroz, S. M. (2020). Case studies on contemporary practices in management & HR. International Association of Educators and Researchers (IAER), Wrexham, UK. https://doi.org/10.33166/978-1-9163014-0-5

Journals

  1. Ahmed, U., & Imroz, S. M. (Under Review). HPWS, employee ambidexterity, and creative performance: An empirical study on Nigeria’s public healthcare system. Target Journal: International Journal of Productivity and Performance Management 
  2. Bakhshandeh, B., Mazid, S., & Imroz, S. M. (Under Review). Using SWOT analysis as an OD intervention to develop business strategies: Implications on non-profit human resources. Target Journal: Organization Development Journal
  3. Pahi, M. H., Ahmed, U., Imroz, S. M., Shah, S. M. M., & Yong, I. S.-C. (2024). Flexible HRM and firm performance nexus: Can empowering leadership play any contingent role? International Journal of Productivity and Performance Management. 73(2), 629-647. https://doi.org/10.1108/IJPPM-06-2021-0360
  4. Imroz, S.M., Curtis, T., & Ambrose, S.C. (2023). Perception of crisis management, service quality, and loyalty programs on airline travel intention: What roles do fear of COVID-19 and risk attitude play? Sustainability, 15 (18), 13753. https://doi.org/10.3390/su151813753 
  5. Shih, C-C., Wu, C-W., Ani, P., Rheuban, S.G.R., Samuels, R., & Imroz, S.M. (2023). Factors affecting airliners' decision of purchasing airplanes. Proceedings of the 52nd Annual Meeting of the Southeast Decision Sciences Institute (SEDSI), Wilmington, NC. pp. 255-269. https://www.sedsi.org/_files/ugd/f590f6_20f7d6ed2f954818bc14ed3675ab03c4.pdf 
  6. AlZgool, M.; AlMaamari, Q.; Mozammel, S.; Ali, H.; Imroz, S.M. (2023). Abusive supervision and individual, organizational citizenship behaviour: Exploring the mediating effect of employee well-Being in the hospitality sector. Sustainability.15 (4), 2903. https:// doi.org/10.3390/su15042903
  7. Imroz, S. M., Sadique, F., & Trambadia, N. (2022). An analysis of air traffic controllers’ job satisfaction. Journal of Aviation/Aerospace Education & Research, 31(1). DOI: https://doi.org/10.15394/jaaer.2022.1910. Retrieved from https://commons.erau.edu/jaaer/vol31/iss1/4 
  8. Imroz, S. M. (2021). Understanding differentiation of user roles and gamification in a professional online community. Journal of Management Policy and Practice (JMPP), 22(4), 33-46. ​https://doi.org/10.33423/jmpp.v22i4 
  9. Imroz, S. M. (2019). A qualitative case study identifying metrics for ITIL request fulfillment process: Perspectives of an information technology service provider group. Journal of Organizational Psychology, 19(4), 78-97. https://doi.org/10.33423/jop.v19i4.2295
  10. Imroz, S. M. (2019). Motives to participate in an online community for professionals: Lessons from ServiceNow customer service community. ​Journal of Workplace Learning. 31(8). pp. 498-519. https://doi.org/10.1108/JWL-02-2019-0021
  11. Boswell, R. A., & Imroz, S. M. (2013). The AACC leadership competencies: Pennsylvania’s views and experiences. Community College Journal of Research and Practice, 37(11), 892-900.
  12. Imroz, S. M. (2013). Diffusion of innovations as a theoretical framework for oral rehydration therapy (ORT) adoption in rural Bangladesh. Review of Management Innovation & Creativity. 6(18).
  13. Alzahmi, R. & Imroz, S. M. (2012). A look at factors influencing the UAE education and development system. International Handbook of Academic Research and Teaching. 22, 321-334. 
  14. Imroz, S. M. (2011). Are standardized tests a good measure of student learning? International Handbook of Academic Research and Teaching. 17, 28-33.
  15. Imroz, S. M. & Alzahmi, R. (2011). Using Ajax technology to improve the performance of a web-based help desk application at a payment systems company. Journal of Information Systems Technology and Planning. 4(8), 43-51.
  16. Imroz, S. M., Pietron, L. R., Haworth, D. A. & Ward, K. W. (2010). Application of Q-methodology in critical success factors of information security risk management. Journal of Information Systems Technology and Planning. 4(7), 46-60.

Book Chapters

  1. Rothwell, W. J. & Imroz, S. M. (2024). Taking care of your employees results in better care of
    customers: A case study of a hospital in Dhaka, Bangladesh. In D. D. Warrick, J. Mueller, & A. Warrick (Eds.), Cases on Critical Leadership Skills (pp. 153-162). London, UK: Edward Elgar Publishing.
  2. Gonzalez Jr., B. & Imroz, S. M. (2024).  Transforming the skies: Managing remote workforce at a maintenance, repair, and overhaul (MRO) aviation company. In H. El-Farr (Ed). The Changing Landscape of Workplace and Workforce. London, UK: IntechOpen. https://www.intechopen.com/online-first/1161579 
  3. Imroz, S. M. (2023). Professional coaching industry standards and ethics. In B. Bakhshandeh & W. J. Rothwell, (Eds.), Building an Organizational Coaching Culture: Creating Effective Environments for Growth and Success in Organizations  (pp. 326-340). Boca Raton, FL: Routledge.
  4. Imroz, S. M. (2021). Understanding different OD intervention models. In W. J. Rothwell, S. M. Imroz & B. Bakhshandeh (Eds.), Organization Development Interventions: Executing Effective Organizational Change (pp. 19-34). Boca Raton, FL: Routledge.
  5. Imroz, S. M. (2021). Steps for implementing the OD intervention model: From entry to separation. In W. J. Rothwell, S. M. Imroz & B. Bakhshandeh (Eds.), Organization Development Interventions: Executing Effective Organizational Change (pp. 35-50). Boca Raton, FL: Routledge.
  6. Imroz, S. M. (2020). Change models to guide virtual group coaching In W. J. Rothwell & C. H. Park (Eds.), Virtual Coaching to Improve Group Relationships: Process Consultation Reimagined (pp. 19-34). Boca Raton, FL: Routledge.
  7. Imroz, S. M. (2020). Interventions: Helping clients improve group dynamics and group results using technology In W. J. Rothwell & C. H. Park (Eds.), Virtual Coaching to Improve Group Relationships: Process Consultation Reimagined (pp. 111-130). Boca Raton, FL: Routledge.
  8. Imroz, S. M. (2012). Improving team building in a customer care department: A case study. The 2013 Pfeiffer Annual: Consulting (pp. 189-194). San Francisco, CA: Pfeiffer & Co., Inc.
  9. Imroz, S. M. (2012). What is Six-Sigma? In W. J. Rothwell (Executive Ed.), J. Lindholm, K. Yarrish & A. Zabellero (Vol. eds.), The Encyclopedia of Human Resource Management: HR Forms and Job Aids (pp. 295-300). San Francisco, CA: Pfeiffer & Co., Inc.
  10. Rothwell, W. J. & Imroz, S. M. (2012). Improving customer care experience: A case study of a large private hospital in Dhaka, Bangladesh. In D. D. Warrick & J. Mueller (Eds.), Lessons in Leading Change: Learning From Real World Cases (pp. 183-193). Oxford, UK: RossiSmith Academic Publishing.

Conference Proceedings and Presentations

  1. Hughes, M., Miller, A., Zeruto, A., Hofer, C., & Imroz, S. M. (2024, Feb. 21-23). Can Multi-Regional Trajectory Based Operations (MR TBO) Reduce Workload-Related Aviation Incidents? [Paper presentation]. Proceedings of the 53rd Annual Meeting of the Southeast Decision Sciences Institute (SEDSI), Charleston, SC.
  2. Hughes, D. & Imroz, S. M. (2023, Mar. 1-4). Diversity in aviation: Understanding current state and recommendations for HRD professionals [Paper presentation]. Proceedings of 2023 AHRD International Research Conference in the Americas, Minneapolis, MN.
  3. Krol, P., Mazid, S., & Imroz, S. M. (2023, Mar. 1-4). The macro level impact of the PATCO strike of 1981: What can we learn from this historical breakdown of collective bargaining? [Paper presentation]. Proceedings of 2023 AHRD International Research Conference in the Americas, Minneapolis, MN.
  4. Shih, C-C., Wu, C-W., Ani, P., Rheuban, S.G.R., Samuels, R., & Imroz, S.M. (2023, Feb. 15-17). Factors affecting airliners' decision of purchasing airplanes [Paper presentation]. Proceedings of the 52nd Annual Meeting of the Southeast Decision Sciences Institute (SEDSI), Wilmington, NC.
  5. Rujano Alain, F., Friedrichs, Z., Barrios, A., Hanover, J., & Imroz, S.M. (2023, Feb. 15-17). Understanding the impacts of pilots' mental health on aviation safety [Paper presentation]. Proceedings of the 52nd Annual Meeting of the Southeast Decision Sciences Institute (SEDSI), Wilmington, NC.
  6. Imroz, S. M., Sadique, F., Sim, S. H., Perez, O., & Kim, D. (2022, Aug. 23-27). Factors affecting the work-life balance perception of flight instructors. [Paper presentation]. The 25th ATRS World Conference (Hybrid), Antwerp, Belgium.
  7. Imroz, S. M. (2022, Mar. 21-25). Using gamification in a professional online community: A case study. [Paper presentation]. Gamification Europe Conference 2022 (Virtual), UK. https://gamification-europe.com/geu22-community-engagement-day/ 
  8. Bakhshandeh, B., Mazid, S., & Imroz, S. M. (2022, Feb. 23-26). Using SWOT analysis to develop business strategies: Implications on non-profit human resource [Paper presentation]. Proceedings of 2022 AHRD International Research Conference in the Americas, Arlington, VA.
  9. Imroz, S. M., Curtis, T., & Ambrose, S. (2021, Aug. 26-29). Perception of crisis management, service quality, and loyalty program on airline travel intention: What roles do fear of COVID-19 and risk attitude play? [Paper presentation]. The 24th ATRS World Conference (Virtual), Sydney, Australia.
  10. Trambadia, N.& Imroz, S, M. (2021, Feb. 26). Comparison of paternity leave policies in six western European Union (EU) countries [Paper presentation]. Center for Scholastic Inquiry International Academic Research Conference, Granite Falls, MN.
  11. Imroz, S. M.& Mazid, S. (2021, Feb. 17-20). Work-life balance: Learning from maternity and parental leave policies in six western European Union (EU) countries [Paper presentation]. Proceedings of 2021 AHRD International Research Conference in the Americas, Minneapolis, MN.
  12. Imroz, S. M. & Luke, T. (2015, Feb. 18-21). Using social network analysis to evaluate students’ participation in an online class at a major university in Pennsylvania: A case study [Paper presentation]. Proceedings of 2015 AHRD International Research Conference in the Americas, St. Louis, MO.
  13. Imroz, S. M. (2013, Dec. 17-20). Diffusion of innovations as a theoretical framework for oral rehydration therapy (ORT) adoption in rural Bangladesh [Paper presentation]. Intellectbase International Consortium and Academic Conference, Las Vegas, NV.
  14. Alzahmi, R. & Imroz, S. M. (2012, Dec. 13-15). A look at factors influencing the UAE education and development system [Paper presentation]. Intellectbase International Consortium and Academic Conference, Las Vegas, NV.
  15. Imroz, S. M. (2012, Feb. 29-Mar. 3). A conceptual framework for social networking policy in the workplace [Paper presentation]. Proceedings of 2012 AHRD International Research Conference in the Americas, Denver, CO.
  16. Imroz, S. M. (2011, Dec. 15-17). Are standardized tests a good measure of student learning? [Paper presentation] Intellectbase International Consortium and Academic Conference, Las Vegas, NV.
  17. Imroz, S. M. & Alzahmi, R. (2011, Mar. 25-26). Using Ajax technology to improve the performance of a web-based help desk application at a payment systems company [Paper presentation]. Intellectbase International Consortium and Academic Conference, San Antonio, TX.
  18. Imroz, S. M., Pietron, L. R., Haworth, D. A. & Ward, K. W. (2010, Dec. 16-18). Application of Q-methodology in critical success factors of information security risk management [Paper presentation]. Intellectbase International Consortium and Academic Conference, Las Vegas, NV.

2020 - Current

  • Labor Relations Certificate (Cornell University)
  • Human Factors in Aviation Certificate (IATA Credential ID 0001637039 YAS)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • SHRM Inclusive Workplace Culture Specialty Certificate
  • Coursera Certificate - International Leadership and Organizational Behavior (Universita Bocconi)

Prior to 2020

  • Employee Relations & Conflict Resolution - University of Central Florida (Credential ID ORG-PROGRAM-305117)
  • Graduate Student Online Teaching Certificate - Penn State University
  • ITIL V2 – Foundation Certificate in IT Service Management (cert # c.676625)
  • ITIL V3 – Foundation Certificate in IT Service Management (cert # c.918008)
  • ITIL V2 – Practitioner Certificate: Service, Incident, and Problem Management (cert # 00027180-01-ZQKN)
  • ITIL V3 – Intermediate Certificate: Service Strategy (cert # 02322744-01-ZQFP)
Joseph R. Martin Distinguished Professorship for Academic Year 2023-2024.